Enterprise Projects Lead

4 days ago

مصر, Egypt Vodafone Full time

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
**Role purpose**:
The primary aim of this role is to ensure delivery of Vodafone Enterprise solutions through the effective and efficient initiation, planning, monitoring and control, implementation and closure of projects.

**Key accountabilities and decision ownership**:
Overall Projects Management
- Coordinate a virtual project team consists of different work streams (steering committee, Commercial, GSMs, technology, operations, MIS & Finance) while working closely with the acquired (Account project manager) and their management team.
- Document high level and detailed process and data flows including relevant policies, which enable upgrade, the current process.
- Participate with Technical and Engineering teams to provide feedback on systems designs and developments.
- Estimate resource requirements and miscellaneous project budgets.
- Coordinate Critical tasks in the projects plan that may cause risk if failed to the management team and the acquired account
- Work closely with the acquired account to define & implement the scope of work. Then, define the detailed requirement and investigate the feasibility with the different stakeholders.
- Planning for the critical milestones and highlight any early risks that might affect the delivery date to the project steering committee & account team.

Provide the acquired account with a back-up plan that ensures delivery on time to gain the account trust in the account management team (reliability)
- Manage the pre-launch work-shops between our technology teams and product team to ensure the systems compatibilities and securities restrictions

Communications & Negotiations
- Notify management of jeopardy situations and take necessary actions to meet project deadlines.
- Ensure good communication flow between team members on project level. Ensure entire teams are regularly updates on the big picture on what has been achieved and delivered within the acquired account
- Define with them the major activities, due dates, responsibilities, and milestones. Make sure that the roles and responsibilities are not mixed from one to another one due to the VGE project’s complexity
- Arrange regular Project Review meeting to track progress against plan and drive for mitigation where needed.
- Give the highest support to the account teams to accelerate the implementation and to avoid and failure in the delivery date
- Drive for mitigation of any blockage in the implementation project where appropriate or escalate risks and issues.
- Raise any issues/challenges / risks facing the solutions projects with the steering committee and cascade down to the project team with any new decisions or changes
- Early Identification for any deviations in the project plan or during implementation so we can have fast corrective actions
- Think of creative approaches to ease any complexities facing the project launch date.
- Ensure that affected users agree and are able to implement the proposed process.

**Core competencies, knowledge and experience**:

- Passionate about exceeding expectations
- Create and deliver new products, services and ways of working that delight our customers:

- Work across Vodafone to achieve the best outcome for customers, employees and shareholders
- Excellent presentation skills, Strong analytical and problem solving skills.
- Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standard and resolve complex challenges associated with the work performed.
- Drive towards continuous development and improvement with a mind-set striving to exceed expectations
- Able to demonstrate an understanding of the full range of customer information/data management systems and related processes and protocols.

**Must have technical / professional qualifications**:

- Minimum of 1 year of experience in Project Management and 3 years’ experience in business generally
- PMP or PRINCE2 Certification is a plus
- Excellent communication skill in English
- Excellent Customer relationship management skills with ability to interact at Director level
- Has previously worked in a virtual environment
- Successful track record of implementing various projects
- Excellent communication - persuasion - presentation
- Quality Management
- Use project management tools to deliver a project including all project phases (Initiation
- Planning - exciting control and closure)
- Use MS project to develop project plans with key milestones

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