Telesales Team Leader
1 day ago
**Job Summary**:
***
**Location: 6th of October**
**Key Responsibilities**:
- Lead, motivate, and manage a team of telesales agents to achieve and exceed sales targets.
- Monitor team performance through call metrics, sales results, and customer feedback.
- Conduct regular team meetings to discuss targets, strategies, and performance.
- Provide coaching and training to team members to improve sales techniques and customer handling.
- Handle escalated customer concerns or complex sales inquiries as needed.
- Set daily, weekly, and monthly sales targets and ensure they are met or exceeded.
- Develop and implement strategies to improve telesales productivity and customer engagement.
- Ensure the team adheres to company policies, procedures, and compliance standards.
- Analyze team performance data and prepare reports for senior management.
- Foster a positive, results-driven team culture.
- Collaborate with other departments, such as marketing and customer service, to support business objectives.
- Continuously evaluate and improve the sales processes and customer interactions.
**Qualifications**:
- Proven experience in telesales or a similar sales-oriented role, with at least 2-3 years in a leadership position.
- Strong knowledge of telesales techniques and best practices.
- Exceptional leadership, coaching, and team management skills.
- Excellent verbal and written communication skills.
- Ability to motivate and inspire a team to achieve goals.
- Strong organizational and time management skills.
- Ability to handle objections and provide effective solutions.
- Proficiency in using CRM software and sales reporting tools.
- Results-driven with a focus on meeting and exceeding KPIs.
- A positive, energetic attitude with a customer-first mindset.
**Language: English, Arabic must be by bilingual**
**Benefits**:
- Competitive salary with performance-based bonuses and commissions.
- Paid time off (PTO) and holidays.
- Career growth and development opportunities.
- Training and support to enhance your leadership skills.
**How to Apply**:
**Education**:
- Bachelor's (preferred)
**Experience**:
- leadership position: 3 years (preferred)
- telesales: 4 years (preferred)
**Language**:
- English and Arabic fluently (required)
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