Spa Manager

1 month ago

مصر, Egypt SWISSOTEL SWISSOTEL SHARM EL SHEIKH Full time

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

**Job Description**:
Summary

As a Security Manager, you will have to demonstrate excellent emergency response skills. You will need a strong commitment to security rules and knowledge of all hazards and threats to safety as well as ensuring the safety and security of guests, employees, and the property of the hotel. This role involves developing, implementing, and maintaining security protocols, managing security team, and collaborating with various departments to create a secure environment for all stakeholders.

**Responsibilities**:
Security Planning and Implementation
- Develop, implement, and regularly update comprehensive security procedures and protocols to safeguard guests, employees, and property.
- Conduct risk assessments to identify potential security susceptibilities and recommend necessary improvements.
- Oversee the installation and maintenance of security systems, including CCTV cameras, alarms, access control systems, and emergency communication systems.

Staff Management
- Recruit, hire, train, and supervise security personnel, ensuring they are well prepared to handle security situations effectively.
- Schedule security staff to ensure proper coverage at all times, including shifts, special events, and emergencies.
- Conduct performance evaluations and provide ongoing training and development opportunities to security team members.

Emergency Response
- Develop and communicate emergency response plans to address various scenarios, such as fire, natural disasters, medical emergencies, and security breaches.
- Coordinate with local law enforcement, fire departments, and emergency services to ensure a swift and efficient response in case of emergencies.
- Lead the hotel's crisis management team during critical incidents.

Guest and Employee Safety
- Monitor the hotel premises to prevent unauthorized access, theft, and other security breaches.
- Provide a visible presence in public areas to deter potential security threats and ensure a sense of safety for guests and employees.
- Assist guests and employees in distress and handle security-related incidents with professionalism and empathy.

Security Training and Awareness
- Conduct regular security training sessions for hotel staff to educate them about security protocols, emergency procedures, and best practices.
- Foster a culture of security awareness and encourage all employees to report any suspicious activities or security concerns.

Investigations and Reporting
- Conduct thorough investigations into security incidents, accidents, and policy violations, documenting findings and recommending corrective actions.
- Maintain accurate records of security-related incidents, reports, and investigations.

Emergency Response
- Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being.
- Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.

Collaboration
- Collaborate with other departments, such as people & culture, front office, guest services, housekeeping, and management, to ensure seamless coordination and alignment of security efforts.
- Participate in regular meetings with hotel management to provide updates on security initiatives and challenges.

Administration
- Work closely with the Hotel Management and People & Culture Leader to ensure guests and employees’ safety.
- Work closely with the People & Culture Leader to monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.

People & Culture

Heartist Relations
- Foster a positive and structured work environment, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment
- Hire new Heartists in conjunction with the People & Culture Leader through IN

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