IT Operations Engineer

2 weeks ago


مدينة نصر, Egypt Advansys Full time

Provide technical support and assistance to end-users regarding computer systems, software,

hardware, and network issues and document all cases.
- Troubleshoot and resolve technical problems either remotely or in person.
- Document and escalate complex issues to higher-level support teams when necessary.
- Install, configure, and maintain computer operating systems, software, and hardware.
- Assist with user account management, including creating, modifying, and deleting user accounts.
- Conduct system and software upgrades and patches.
- Assist in educating end-users on proper system usage and best practices for IT security.
- Ensure network accessibility and availability for all users.
- Execute and maintain planned network diagrams.
- Support the infrastructure team on configuring, implementing, and maintaining of various

technologies “Active Directory, Office 365, System Management, O365 tools, and Backup System.
- Manage the Hardware inventory.
- Support implementing automation services.

**Requirements**:
Education: Bachelor’s degree in computer science, Engineering, IT, related technical discipline or

equivalent experience in the IT field.
- Years of experience: 2+
- Specific Technical & Practical Knowledge:

- MCSE is a must.
- CCNA is a must.
- CompTIA A+ 100.
- Business, Market & Industry Knowledge:

- Experience in Manage-Engine.
- Experience in Operating systems and Linux.
- Knowledge in Data center management.
- Knowledge in Asset management.
- Knowledge in Active directory and print server.
- Knowledge in SharePoint is preferred.



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