Customer Care Representative

4 months ago


Cairo, Egypt IGT Solutions egypt Full time

● Suggest and modify suitable travel options that best suit the client’s needs.

● Engage in direct communication with the client through email, chat, and/or phone calls.

● Support our B2B customers in their business travels.

● Liaise with suppliers and partners to resolve booking issues.

● Maintain high satisfaction standards and aim to exceed customer expectations as much as

possible when managing bookings, queries, and requests.

● Resolve problems by applying established IGT policies, procedures, and tactics, as

well as by thinking out-of-the-box when established methods are insufficient.

● Address, preempt, and solve problems. You are an owner and should anticipate issues before

they arise.

● Stay up-to-date with new features and product launches in IGT. Expect significant

innovation

Background:

● At least 2 years of experience in any customer service position covering multi-channel

operations in a contact center environment.

● Preferably, but not mandatory, a customer service background in hospitality, including hotels,

travel agencies, airlines, or offices. Any other customer service experience in a contact center

environment is acceptable.

● Excellent communication skills in Business English, both spoken and written.

● Proven experience in going above and beyond to provide amazing service that helps

customers, ideally within a client-facing role.

● Preferably, though not mandatory, a college/university Bachelor’s Degree.

● Computer literacy, including knowledge of word processing, typing, and cloud-based

applications.

Skills and Personality Traits:

● Proven ability to provide an excellent customer experience.

● Capable of seeing the big picture and understanding the interconnections between processes

and the impact of actions.



  • Cairo, Egypt Top Business Cairo, Egypt Full time

    Collaborate with internal teams, suppliers, and carriers to schedule pickups and deliveries and track shipment status.Manage inventory levels and stock availability, ensuring optimal stock levels to meet customer demands.Communicate with customers, suppliers, and internal teams to address any logistics-related issues or concerns.Stay updated with industry...


  • Cairo, Egypt Sutherland egypt Full time

    Generating sales leads.Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Meeting sales objectives.Following procedures and policies.


  • Cairo, Egypt Centro Global Solutions Full time

    At Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specific inquiries. The Customer Service & Marketing Representative will build...

  • US Customer Care Rep

    6 months ago


    Cairo, Egypt Deal Egypt Full time

    Responsibilty:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...


  • Cairo, Egypt Simera Cairo, Egypt Full time

    The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer...


  • Cairo, Egypt Florabel Full time

    **Job Summary**: We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective sales...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    Job Title: Customer Service RepresentativeNOK Human Capital is seeking a highly skilled Customer Service Representative to join our team on behalf of ALFA Scan.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...


  • Cairo, Egypt kuehne+Nagel Full time

    Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint ManagementQuotation Management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with...


  • Cairo, Egypt CompactSoft International Full time

    1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)2- Minimum 1-2 years of experience in either:A- Implementation (Installation, Training and Support) of business software applications, ORB- Operating business software packages (e.g. System Operator, System User, IT Representative or IT Manager)3- Good...


  • Cairo, Egypt Delivery Hero SE Full time

    Support agents in the day-to-day operations to secure complete orders and achieve team members’ operations targets.Improve customer experiences and customer satisfaction by assisting agents with all requires tools and skills for orders inquiries, transactions and complaints resolution efficiently and effectively. Conduct daily, weekly and monthly...

  • Sales Representative

    4 weeks ago


    Cairo, Egypt lxbfYeaa Full time

    Job DescriptionUnitrade company is hiring a Sales Representative to join our sales team. The ideal candidate will be responsible for promoting and selling our personal care product to retailers, wholesalers, supermarkets ,and distributors within a designated territory.  ResponsibilitiesMinimum 5 years of experienceDevelop and execute sales strategies...


  • Cairo, Egypt Grand Community Full time

    Helping the company grow better by achieving customer satisfaction.Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.Persuading potential customers to buy the product or try the service provided by the company.Time management and allocating an appropriate period for...


  • Cairo, Egypt Sutherland Egypt Full time

    **Sutherland (Cairo site) is still hiring customer service representatives to join AT&T as retention advisers (non technical).** - **Attractive package + KPIs + Night allowance**: - **Paid Training (Fully paid)**: - **Medical insurance coverage**: - **Social Insurance**: - **Night Shift Transportation (Door to door for ladies - points for...


  • Cairo, Egypt MSD Full time

    Job DescriptionOur Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.  The opportunities for the Customer Representative include but are not limited...


  • Cairo, Egypt vezeeta Egypt Full time

    As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry. Responsibilities: Manage large amounts of incoming/outgoing calls promptlyFollow...


  • Cairo, Egypt Nok Human Capital Full time

    NOK HC is hiring a call center representative on behalf of Goodsmart Goodsmart is a very wellknown online application with a premium household delivery service Requirements: * Girls only * Graduates and undergraduates with no commitment are welcome to apply * Level of English required: Excellent * preferred to have experience in the customer service...


  • Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring Sales Representatives for Bless the well known personal care product manufacturing company with very attractive packages. Locations needed: Giza Mansoura & Tanta. Job Description: Develop and implement sales strategies to meet and exceed revenue targets Build and maintain strong relationships with clients and stakeholders ...


  • Cairo, Egypt Nestlé Full time

    The NHSc Medical Sales Representative is responsible for achieving targeted sales of NHSc products in his/her territory by ensuring favorable recommendations by Health Care Professionals, representing Nestlé Health Science in the market as a trusted advisor in the field of Clinical Nutrition in order to become the leading consumer preferred and...


  • Cairo, Egypt lxbfYeaa Full time

    Sales Representative Job requirementsIntroductionUnion powder coating company has seen significant growth in recent years, thanks to the increasing demand for durable and environmentally friendly coating solutions. This has created a vital need for skilled sales representatives who can effectively communicate the benefits of powder coating products and...


  • Cairo, Egypt Kuehne Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. Your Role The primary function of the role is responsible for a determined effort to coordinate the Road Logistics Business and ensure the smooth handling of all job files as to process and documentation of both system...