Customer Care Representative
4 months ago
● Suggest and modify suitable travel options that best suit the client’s needs.
● Engage in direct communication with the client through email, chat, and/or phone calls.
● Support our B2B customers in their business travels.
● Liaise with suppliers and partners to resolve booking issues.
● Maintain high satisfaction standards and aim to exceed customer expectations as much as
possible when managing bookings, queries, and requests.
● Resolve problems by applying established IGT policies, procedures, and tactics, as
well as by thinking out-of-the-box when established methods are insufficient.
● Address, preempt, and solve problems. You are an owner and should anticipate issues before
they arise.
● Stay up-to-date with new features and product launches in IGT. Expect significant
innovation
Background:
● At least 2 years of experience in any customer service position covering multi-channel
operations in a contact center environment.
● Preferably, but not mandatory, a customer service background in hospitality, including hotels,
travel agencies, airlines, or offices. Any other customer service experience in a contact center
environment is acceptable.
● Excellent communication skills in Business English, both spoken and written.
● Proven experience in going above and beyond to provide amazing service that helps
customers, ideally within a client-facing role.
● Preferably, though not mandatory, a college/university Bachelor’s Degree.
● Computer literacy, including knowledge of word processing, typing, and cloud-based
applications.
Skills and Personality Traits:
● Proven ability to provide an excellent customer experience.
● Capable of seeing the big picture and understanding the interconnections between processes
and the impact of actions.
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