Guest Relations Agent

ResponsibilitiesReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with...

Responsibilities:• Review arrival lists to welcome guests• Attend to special guests (e.g. VIPs) and answer their inquiries• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)• Provide information about amenities, area and venues and promote services• Anticipate guest needs and build rapport with...

Responsibilities:Assist Guest Relations Manager with the daily operations of the departmentManage special room assignments and suite occupanciesAssist with welcoming VIP guests by escorting them to the Executive Lounge and to their roomsEnsure all VIP room standards are met and amenities are in place before arrivalManage the Guest Relations Desk in the hotel...

Responsibilities:• Meet, greet and direct Guests who enter the lobby area• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner• Serve as a point of...

"HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt. Job Brief: The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations...

"HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt.Job Brief:The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations Assistant...

Responsibilities:• Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )• Supervise the lobby area in regards to ?cleanliness, light, ashtray, brochures ?, take on spot necessary action.• Follow up on the last day operation: VIP guest didn?t show up, any case to...

Processes reservations by e-mail, telephone and fax.Coordinates / handles all group requirements once group sales lead established and maintain a high level of exposure in hotel, especially during conferences, incentives, etc...Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents...

Responsiblity:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...

Responsibilities:• Processes reservations by mail, e-mail, telephone and fax.• Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.• Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

Responsibility• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments•...

Is available to register, process, and greet customers promptlyChecks the daily arrival listWelcomes customers to the hotelResponds to customer requests for information about the hotel and itssurroundingsArranges for special services requested by the customerStays current with developments in the hotel by reviewing the communication log book each shift;...

Responsibilities:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

This is a full-time hybrid role for an Agent located in Heliopolis. The Agent will be responsible for providing exceptional customer service, processing customer requests, promoting and selling MetLife products, and maintaining accurate records. This role will be located in Heliopolis but will also offer flexibility for some remote work.Qualifications Strong...

Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Posting charges to appropriate guest accounts.Anticipating and addressing guests' needs, and resolving their problems and complaints.Assisting guests with disabilities.Operating switchboard and assisting with inquiries.Assisting the reservations...

We are currently looking for Director of Guest Experience who seek out opportunities for guest centric experiences with all hotel guests. Reading, writing, and oral proficiency in the English language.Second language is preferred.Bachelor’s degree is a must.Previous experience is a must.Strong leadership skill, solid and diverse guest relations / guest...

**Job Number** 24061317 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...