Live Order Agent

4 weeks ago


Cairo, Egypt Nana Full time
Job Description
  • Order dispatching and segregation
  • Follow up with drivers and shoppers through the order lifecycle
  • Follow up orders of all level (Waiting for shopping, shopping, start checkout,….etc.).
  • Follow up orders General problems (technical, financial….etc.)
  • Follow up on payment problems (credit line)
  • Communicate with the agent through ( liveperson,Telegram,…etc.) channels
  • Dynamic transfer of supply to meet business needs
  • Redirect issues to related departments
Job Requirements
  • 1-3 years of Experience in customer service and call center
  • Bachelor’s Degree in relevant field
  • good MS Office Skills
  • Time Management
  • Communication skills
  • Stress Management skills
  • Patience, good listening
  • Constant ability to learn

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