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Live Order Agent
4 weeks ago
- Order dispatching and segregation
- Follow up with drivers and shoppers through the order lifecycle
- Follow up orders of all level (Waiting for shopping, shopping, start checkout,….etc.).
- Follow up orders General problems (technical, financial….etc.)
- Follow up on payment problems (credit line)
- Communicate with the agent through ( liveperson,Telegram,…etc.) channels
- Dynamic transfer of supply to meet business needs
- Redirect issues to related departments
- 1-3 years of Experience in customer service and call center
- Bachelor’s Degree in relevant field
- good MS Office Skills
- Time Management
- Communication skills
- Stress Management skills
- Patience, good listening
- Constant ability to learn
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Live order Team lead
3 months ago
Cairo, Egypt Nana Full timeJob DescriptionRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and...
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Live order Team lead
4 weeks ago
Cairo, Egypt Nana Full timeJob DescriptionRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and...
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Live order Team lead
2 weeks ago
Cairo, Cairo, Egypt Nana Full timeJob DescriptionRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and...
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Account Advisor II
3 months ago
Cairo, Egypt TALABAT Full timeHandle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent’s demeanor (LOB centers), escalation, vouchers, offers, and technical issues.Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.Register...
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Account Advisor Ii
2 weeks ago
Cairo, Cairo, Egypt Talabat Full timeRole Summary: Overall responsibilities are to handle and resolve all incoming live chat customer inquiries and complaints in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty. Role Scope Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and...
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Delivery Team Leader Last Mile Team Leader
2 months ago
Cairo, Egypt Capiter Full timeJob Description Accountable for orders Fulfillment.Responsible for Assigning the delivery agents on the orders run sheet.Responsible for Handling the delivery agents through the delivery process.Monitoring the delivery agents performance.Checking on ground the performance in the delivery areas.Responsible for daily reporting to his supervisorJob...
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Delivery Team Leader Last Mile Team Leader
4 weeks ago
Cairo, Egypt Capiter Full timeJob Description Accountable for orders Fulfillment.Responsible for Assigning the delivery agents on the orders run sheet.Responsible for Handling the delivery agents through the delivery process.Monitoring the delivery agents performance.Checking on ground the performance in the delivery areas.Responsible for daily reporting to his supervisorJob...
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Retail Sales Agents
2 weeks ago
Cairo, Cairo, Egypt Etisalat Misr Full timeA vacancy for Sales Agents in retail shops (Nasr City)Caliber age to be between 22 to 27 years old. Sales oriented.Telecommunication back ground will add points.Good in English.Good appearance.Self confidence.Good Computer skills.Etisalat is a leading international telecom company operating in 15 countries around the world. Egypt is one of the countries...
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O2c (Order to Cash) Business Partner - Mea
2 months ago
Cairo, Egypt Novartis Full timeAbout 108,000 people of more than 140 nationalities working at Novartis around the world are committed to improve and extend people’s lives. Novartis products reach nearly 800 million people globally, and we are finding innovative ways to expand access to our latest treatments. **Your Responsibilities**: Your responsibilities include, but not limited...
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Cairo, Egypt Novartis Full timeAbout 108,000 people of more than 140 nationalities working at Novartis around the world are committed to improve and extend people’s lives. Novartis products reach nearly 800 million people globally, and we are finding innovative ways to expand access to our latest treatments. **Your Responsibilities**: Your responsibilities include, but not limited...
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Supervisor Airport Services
2 weeks ago
Cairo, Cairo, Egypt The Emirates Group Full timeJob Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...
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Retail Sales Agents
4 weeks ago
Cairo, Egypt Etisalat Misr Full timeA vacancy for Sales Agents in retail shops (Nasr City) Caliber age to be between 22 to 27 years old. - Sales oriented. - Telecommunication back ground will add points. - Good in English. - Good appearance. - Self-confidence. - Good Computer skills. Etisalat is a leading international telecom company operating in 15 countries around the world. Egypt is one of...
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Customer Sales
2 weeks ago
Cairo, Cairo, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.Job Outline: Ensure the highest standard of customer service is provided to Emirates customers, provide...
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Inside Sales Agent
3 weeks ago
Cairo, Egypt BMX Holdings Full time**_Position Title: _** Inside Sales Agent **_Shift: _** Remote **_Department/Cost Center: _** Acquisition **_Classification: _** Base +Commission **_Reports To: _** COO - Experience (preferred or required):_ - High School diploma and/or Associates degree - Previous call center experience in a sales environment is preferred - A successful and proven sales...
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O2c (Order to Cash) Business Partner - Mea
2 weeks ago
Cairo, Cairo, Egypt Novartis Full timeAbout 108,000 people of more than 140 nationalities working at Novartis around the world are committed to improve and extend people's lives. Novartis products reach nearly 800 million people globally, and we are finding innovative ways to expand access to our latest treatments.Your Responsibilities:Your responsibilities include, but not limited to:Ensure the...
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Team Lead Content
2 weeks ago
Cairo, Cairo, Egypt Talabat Full timeWhen you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...
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Import and Export Official
1 month ago
Cairo, Egypt AKH Full timePreparation of market forecasts file with the warehouse manager and sending it to our agents abroad to initiate the import and export process.Organizing and coordinating with shipping companies.Dealing with agents from the beginning of order placement until receiving the shipment.Representing the company effectively with shipping companies and managing...
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Groups Executive
2 months ago
Cairo, Egypt Hilton hotel Egypt Full timeResponsibilities:• Adhere to the events and group yield policy in order to maximize revenue• Work with the Sales and Events Teams to maximise corporate and group rates• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to...
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Import and Export Official
2 weeks ago
Cairo, Cairo, Egypt AKH Full timePreparation of market forecasts file with the warehouse manager and sending it to our agents abroad to initiate the import and export process.Organizing and coordinating with shipping companies.Dealing with agents from the beginning of order placement until receiving the shipment.Representing the company effectively with shipping companies and managing...
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Import and Export Official
1 month ago
Cairo, Cairo, Egypt AKH Full timePreparation of market forecasts file with the warehouse manager and sending it to our agents abroad to initiate the import and export process.Organizing and coordinating with shipping companies.Dealing with agents from the beginning of order placement until receiving the shipment.Representing the company effectively with shipping companies and managing...