Team Lead Content

2 weeks ago


Cairo, Cairo, Egypt Talabat Full time

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less


Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate.

Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region.

Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers.

talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
What's On Your Plate?- Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needs Ensure agents adhere to schedules and minimize absenteeism of agents Explains and communicate KPIs / performance measuring parameters for team members Identify performance gaps for specific individuals and create action plans to improve performance. Provide opportunity to Reward and Recognize High Performance. Positively act as the company advocate when required, explaining to agent's company goals, objectives and actions taken Work to retain agents, minimize attrition rate, and create a positive work environment for everyone to work with. Give technical assistance to agents from his/her team and from other teams if required. Ensure adherence to agreed SLAs for the account to achieve a high level of client & end user satisfaction Support the queue if necessary Following up with the account managers and vendors when needed. Handling escalations and proceeding with the investigations. Continuously monitor, analyze agent handled transactions and provide actions for improvements. Introduce or suggest process improvements by using knowledge and experience Answering representative's questions, guiding them through difficult issues. Conducting team meetings & monthly one on one. Ensuring staff members are achieving desired objectives and taking corrective action, as needed.
What Did We Order?- Bachelor's degree in any related field. 1 to 2 years of experience as a Team Leader. Fluent English, with very good communication skills. Strong Leadership Skills Analytical and organized problem-solving abilities Ability to meet deadlines and work under pressure Ability to multitask, prioritize, and manage time efficiently. Very good knowledge of Microsoft Excel, word and power-point CMS system knowledge is a plus.

  • Cairo, Cairo, Egypt Nagwa Full time

    Nagwa is searching for a localization team leader who will participate in localizing and shaping Nagwa's products across the globe. They will be responsible for managing and implementing localization for the content of Nagwa's products. The role requires the ability to work in an environment that is fast-paced and highly dynamic. What is needed to excel in...

  • Content Creator

    2 weeks ago


    Cairo, Cairo, Egypt Stream Creations Full time

    Role DescriptionWe are looking for a dedicated Content Creator to join our team full-time on-site. As a Content Creator, you will be in charge of crafting engaging and valuable content for various platforms like social media, blogs, and websites. Your daily tasks will involve generating fresh content ideas, conducting research, writing and editing content,...

  • Content Supervisor

    2 weeks ago


    Cairo, Cairo, Egypt Talabat Egypt Full time

    Role SummaryAbility to set and meet targets, Ability to deliver work with high degree of accuracy and be attentive to details and the ability to work with team and motivate team.What's On Your Plate? Validate schedule for Content Specialists, maintain reports and manage schedule changes.Keep track of daily attendance, overtime, sick leaves and other types of...


  • Cairo, Cairo, Egypt SSC Egypt Full time

    Participate in the development of content strategy aligned with short-term and long-term marketing and communication targets and ensure its alignment with corporate strategy and identity, as well as customer needsAnalyse content marketing data to identify trends and anticipate customer needsAssist in performing content audits to assess how well existing...

  • Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Aleph Holding Full time

    Are you ready to join our digital revolution journey?Aleph represents the world's leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...


  • Cairo, Cairo, Egypt FAO - Food and Agriculture Organization of the United Nations Full time

    Organizational SettingThe Regional Office for the Near East and North Africa (RNE) leads FAO's support to countries in the region in transforming their agrifood systems to achieve the Sustainable Development Goals (SDGs). It identifies regional priorities for food security, agriculture and rural development and ensures the planning and implementation of...


  • Cairo, Cairo, Egypt FAO - Food and Agriculture Organization of the United Nations Full time

    Organizational SettingThe Regional Office for the Near East and North Africa (RNE) leads FAO's support to countries in the region in transforming their agrifood systems to achieve the Sustainable Development Goals (SDGs). It identifies regional priorities for food security, agriculture and rural development and ensures the planning and implementation of...

  • Content Creator

    2 weeks ago


    Cairo, Cairo, Egypt Zumra Food Full time

    Job DescriptionDeliver content on a daily and weekly basis.Collaborate with the digital media team in brainstorming, delivering new ideas, new trends and concepts on social media channels. Job RequirementsExcellent writing and editing skills in EnglishTime-management skillsProven work experience as a Content Creator, Copywriter or similar rolePortfolio of...

  • News Content Creator

    2 weeks ago


    Cairo, Cairo, Egypt Evershare Full time

    This is a remote position.Overview: We are seeking a dynamic and Creative Content Creator to join our team. The ideal candidate will have a strong background in Content Creating and Social media moderation excellent language skills and a keen eye for detail. This role involves translating UK news content into Arabic and crafting engaging social media posts...

  • Research Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Infomineo Full time

    Perform research, answer client requests and autonomously lead a team of analysts and associates in business and investment researchTrain, lead and coach a team, clarifying each team member's responsibilities and setting up clear processesBe the primary contact for our clients, perform QA and set up QA processes for the team ensuring that requests are...

  • Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt World Health Organziation Full time

    Confirm the sustainable reliability of WHO premises across the EMR region, including the office buildings and warehouses, by:a) Developing a comprehensive preventive and predictive maintenance plan including major repair and capital replacement for the main equipment/property, and ensuring that, buildings' facilities are operating as intended and...

  • Layout Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Mixel Full time

    Team planning and team member resource utilization:- Conduct weekly meetings with his team members to follow up on the progress of assigned tasks:- Attend lead status meetings where the different aspects of the projects are discussed & provide clear status of his team's assigned projects:- Resolving all technical and managerial issues within the team:-...


  • Cairo, Cairo, Egypt Nagwa Full time

    SummaryResponsibilities Writing, planning, and developing highquality content according to our inhouse style guides Designing the learning tracks, instructional courses, lessons, worksheets, questions, and other pieces of content that build our Psychology content Analysing learning objectives and designing lessons accordingly Using style and procedure guides...

  • Android Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt SSC Egypt Full time

    Lead the design, development, and maintenance of the company's Android products. Manage the Android development team, providing guidance and mentorship. Collaborate with crossfunctional teams to deliver innovative solutions. Ensure the development and delivery of highquality, secure, and userfriendly products. Stay uptodate with the latest developments in...


  • Cairo, Cairo, Egypt El Batal Co. Full time

    Job DescriptionManage the content of the company's website and all company social media accounts on Facebook, Instagram, Twitter, Linkedin, video scripts, etc.In English and Arabic language with editorial and photographic contentManage various social media accounts, Plan and monitor the ongoing paid marketing campaigns on social media platformsGenerate,...

  • Sitecore Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt BLACKSTONE eIT Full time

    Lead a team of Sitecore developers, providing technical guidance and mentorshipCollaborate with clients and stakeholders to define project requirements and deliverablesDesign and develop scalable and robust Sitecore solutionsWork closely with UX/UI designers to ensure seamless integration of design and functionalityCollaborate with cross-functional teams to...

  • Design Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Talent 360 Egypt Full time

    Lead, mentor, and inspire a team of designers, providing guidance and support to enhance their skills and creativity.Set clear expectations, assign tasks, and manage workloads to ensure a productive and efficient team.Create processes and procedures to enhance and support design practicesOversee the entire design project lifecycle, from concept development...

  • Operations Team Lead

    4 weeks ago


    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Operations Team Lead

    4 weeks ago


    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Operations Team Lead

    4 weeks ago


    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...