District sales Manager

4 weeks ago

Cairo, Egypt Paxton LLC egypt Full time

RIBATIS , Op rateur de la transformation digitale dans le domaine du #eGOV, cherche #Recruter un #TELECONSEILLER #SUPPORT #UTILISATEURS #IT


- Missions :

Conseiller et assister les clients travers les diff rents canaux de communication propos s : T l phone, e-mail, messagerie instantan e, ;

R pondre aux demandes clients et les accompagner jusqu la r solution de leur probl me ;

Transmettre une image positive de l entit qu il repr sente ;

Renseigner les fiches client et ticket support la suite de leurs traitements ;

Transf rer les tickets aux services comp tents et suivre leur tat d avancement jusqu r solution finale dans le respect des d lais pr d finis ;

Escalader les requ tes en souffrance au responsable hi rarchique quand c est n cessaire ;

Documenter les tickets post r solution et alimenter le r f rentiel Questions fr quentes lorsque la solution appliqu e n est pas d j r f renc e ;

mettre des appels sortants en vue de faire le follow-up des tickets et r aliser des enqu tes de satisfaction ;

Suivre les indicateurs individuels de performance et identifier les actions d am lioration mettre en place ;

Proposer de nouveaux services ou offres aux clients pour les fid liser.


Pour toute personne int ress e, pri re de nous adresser vos candidatures sur en pr cisant au niveau de lobjet de l mail loffre pour laquelle vous postulez.

#Hiring #Teleconseiller_Support_Utilisateurs #Teleconseillersupportutilisateurs #IT



Profil

- Formation initiale : BAC+2 / BAC+3 en IT


- Exp rience : Entre 2 et 5 ann es d exp riences dont au moins une ann e probante dans un poste quivalent


- Savoir- tre : Une personne

Sait couter/dialoguer ;

Calme & Diplomate ;

R siste au stress.


- Savoir-faire : Une personne qui sait

Ma triser la gestion de la relation client ;

Sexprimer l crit & loral en Arabe & en Fran ais ;

Param trer une solution IT.



- Formation initiale : BAC+5 en IT ou en Management NB : Les doubles formations sont tr s appr ci es. Id alement, une formation d\'ing nieur en IT coupl e avec une formation en management de la relation client/des projets/des quipes - Exp rience : Plus de 7 ann es d exp rience, dont au moins une probante dans un poste quivalent - Savoir- tre : Une personne A le sens du leadership ; A le sens du relationnel ; Organis e. - Savoir-faire : Une personne qui sait Ma triser les pratiques du marketing et du d veloppement produits IT ; Donner du sens aux actions & Susciter l adh sion de son quipe. D velopper la coh sion entre les membres de son quipe.

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