![SSC Egypt](https://media.trabajo.org/img/noimg.jpg)
E2E service monitoring IT SRs handling First support in global issues Participate in migration projects Improve service availability First point of contact for
4 weeks ago
1. Manage, verify, validate and tune data collection for log continuity and act to solve any log continuity problem to ensure incidents are identified and alerted and maintain the integrity and availability of all the collected logs, along with monitoring log sources heart-beat.
2. Configure and manage performance & capacity monitoring and tuning of SOC technologies to maintain operational readiness.
3. Gather technical data, review security policy and configuration to keep up-to-date and efficient the overall Security Operations Center (SOC) infrastructure to maintain the Service Level Agreement (SLA).
4. Manage user access including user and group permissions updates for all SOC infrastructure solutions to ensure confidentiality of the logs and collected data.
5. Generate System performance reports as required by SOC management teams in alignment with the SOC governance to be used for further analysis.
6. Maintain SOC tools and technologies hardening to mitigate any known vulnerabilities.
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IT SOC Frontline Sr Supervisor
4 weeks ago
Cairo, Egypt vodafone egypt Full timeE2E service monitoringIT SRs handlingFirst support in global issuesParticipate in migration projectsImprove service availabilityFirst point of contact for customer queries and faults, responsible for managing technical inquiries and complains through ticketing system as well as emails to diagnose customer faults to resolution, whilst also maintaining...
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Sr IT Ops engineerVOIS
2 weeks ago
Cairo, Cairo, Egypt vodafone egypt Full timeWorking in shift bases available 24/7 with on call rotation. Accountable for operation handling (Monitor and track ticket system, Escalations handling, email system, phone for incoming Incidents and Requests according to process) Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the...
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IT Service Support Intern
4 weeks ago
Cairo, Egypt Azadea Group Full timeIT Service Support Intern Serve as the first point of contact for customers seeking technical assistance over the IT Service Desk, the phone or email and Responding in a timely manner.Install and configure software packages as operating systems, business programs, and other office tools that are required.install hardware and peripheral components such as...
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Service Point Advisor Team Leader
2 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Service Point Advisor Team Leader
4 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Service Point Advisor Team Leader
3 weeks ago
Cairo, Egypt DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...
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Customer Services Offshore
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeRaya OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...
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Cairo, Cairo, Egypt First Abu Dhabi Bank (FAB) Full timeJob Description:Manage the development, maintenance of the Financial Planning , Analysis & Strategy function within Finance; reporting to the Regional CFO[ads1]Job Responsibilities:Prepare annual budget and Forecast submission for Egypt and SudanPrepare the Performance Report/Presentation as and when required by Country management/CFO – Gulf & MENA.Ensure...
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Service Point Advisor Team Leader
2 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Service Associate CCU
4 weeks ago
Cairo, Egypt mashreqbank psc Full time·To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs ·To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through various channels (DBC, Branches, MOL..etc)...
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First Cook
4 weeks ago
Cairo, Cairo, Egypt Marriott Full timeJob Number Job Category Food and Beverage & CulinaryLocation Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPrepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to...
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First Cook
1 week ago
Cairo, Egypt Marriott Full timeJob Number 24112007 Job Category Food and Beverage & Culinary Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and...
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Contact Center Team Lead
3 weeks ago
Cairo, Egypt IGT Solutions egypt Full timeLead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...
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Admin Assistant to BF
4 weeks ago
Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full timeWorking in shift bases available 24/7 with on call rotation.• Accountable for operation handling (Monitor and track ticket system, Escalations handling, email system, phone for incoming Incidents and Requests according to process)• Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not...
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Ecommerce Support Monitoring Senior Specialist
4 weeks ago
Cairo, Egypt Tawzef for Recruitment & HR Consultancy Full timeProvide technical assistance and support to endusers internal teams and guests regarding ecommerce systems platforms and functionalities. Troubleshoot and resolve technical issues such as system errors bugs and performance bottlenecks to ensure the smooth operation of ecommerce systems and minimize downtime. Handle and...
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Sr Project Manager
4 weeks ago
Cairo, Egypt IRSC Full timeJob DescriptionJOB DESCRIPTIONThe Sr. Project Manager will be responsible for handling the planning and execution of IRSC projects, it will provide support to IRSC Engineering,Job title Sr. Project Manager, and project site teams in the execution of the projects in support with the company’s strategic project plan. The Sr. Project Manager will manage...
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Fixed Data Support Sr. Engineer
2 weeks ago
Cairo, Egypt Vodafone Full time**Role Profile**: Band: G2 - Coordinate the team daily activities in order to proactively respond to customers’ needs and ensure that support procedures are being followed. - Monitor the NOC team handling and make sure that the agreed SLA with the customers is achieved - Provide reports on Customer support operations and issues - Act as the first and...
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Customer Service Team Manager
4 weeks ago
Cairo, Egypt Talent Pal Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
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Technical Support Specialist
4 weeks ago
Cairo, Egypt Collars HR Full timeHandle calls, e-mails, webchats, and other contacts within the service level agreement.Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool.Diagnose, Troubleshoot, and resolve user issues correctly according to SLA standards and assigning...
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Exchange AD Operation Engineer Outsource
2 weeks ago
Cairo, Cairo, Egypt Alnafitha IT Full timeExchange Service Management Responsibilities:Operate and manage Exchange services following best practicesMonitor service performance using logs and reportsRecommend monitoring tools for improved operationProactively respond to alerts and notificationsReport incidents reported by technical and business teamsOffer 1st line troubleshooting and support for...