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Service Associate CCU
4 weeks ago
·To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
·To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through various channels (DBC, Branches, MOL..etc)
·Resolve/escalate all customer complaints assigned within agreed TAT
·Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
·Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
·Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes by providing constructive feedback on service quality aspects through first hand observations.
·Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
·Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product.
·Contribute towards team building and create positive energy to boost team’s productivity.
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Service Associate CCU
4 weeks ago
Cairo, Egypt mashreqbank psc Full time·To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs·To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through various channels (DBC, Branches,...
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Account Manager
4 weeks ago
Cairo, Egypt Wellness Associate Full timeSupporting sales team in reaching sales target & objectives - Accountable for own target within 6 months to a year according to performance - Conducting telephone calls to set meeting with qualified prospects for sales team - Managing smaller accounts under supervision of sales manager - Handling documentation processes for sales team (CRM, KPI’s,etcc) -...
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Account Manager
2 weeks ago
Cairo, Cairo, Egypt Wellness Associate Full timeSupporting sales team in reaching sales target & objectives - Accountable for own target within 6 months to a year according to performance - Conducting telephone calls to set meeting with qualified prospects for sales team - Managing smaller accounts under supervision of sales manager - Handling documentation processes for sales team (CRM, KPI's,etcc) -...
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English Customer Service Associate
4 weeks ago
Cairo, Egypt amazon egypt Full timeEnglish Customer Service AssociateMinimum age: 18 years oldHave the right to work in EgyptMinimum qualification of a high school degree - PassedStrong communication skills in [English] (both written and oral fluency)Experience working with a computerThe availability to work varying shifts from Monday to Sunday within our operating hoursWillingness and...
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Delivery Station Customer Service Associate
2 weeks ago
Cairo, Egypt Souq.com for E-Commerce LLC - G32 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
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Customer Service Associate
4 weeks ago
Cairo, Egypt Amazon Full timeCustomer Service Associate - German SpeakersMinimum age: 18 years oldHave the right to work in EgyptMinimum qualification of a high school degree - PassedExcellent communication skills in German language (both written and oral fluency)Experience working with a computerThe availability to work varying shifts from Monday to Sunday within our operating...
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OM Customer Service
1 month ago
Cairo, Egypt Talent Pal Full timeAbout Our Client: Line of Service: Internal Firm Services Industry/Sector: Not Applicable Specialism: IFS Administration Management Level: Senior Associate Job Description & Summary: The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders. The role is defined by the PwC...
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Cairo, Egypt Deloitte Full timeLead the wayServe with integrityTake care of each otherFoster inclusionCollaborate for measurable impact During your tenure as an IT Associate end user Services, you will demonstrate and develop your capabilities in the following areas: Provide first and second level support to end usersEscalate appropriate issues within the team as necessaryEnsure adherence...
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Payroll Associate
3 months ago
Cairo, Egypt MAJID AL FUTTAIM Egypt Full timeThe Payroll Associate will manage the day-to-day operations of the Human Capital Information System related to payroll activities and initiatives associated with employee request and benefits. Provide comprehensive support to ensure payroll service delivery for assigned clientsROLE PROFILE Responsible for creating position ids for pre-hire requisition and...
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Supply Chain Customer Service Senior Associate
4 weeks ago
Cairo, Egypt PepsiCo Full timeSupply Chain Customer Service Senior Associate Responsibilities Creating production plans and ensuring the delivery of an optimized cross-site manufacturing supply plan that can be scheduled to maintain the target stock holding of all products to deliver service to business units.Creating constrained capacity production plans within the planning horizon and...
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Marketing Assistant
2 weeks ago
Cairo, Egypt Souq.com for E-Commerce LLC Full time2+ years of professional non-internship marketing experience - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) We believe in innovating for the region by changing how our customers shop, do you? Are you excited about establishing and growing relationships with major publishers, banks, telecom providers and influencers?...
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Docucare Associate
2 weeks ago
Cairo, Cairo, Egypt Xerox Full timePress space or enter keys to toggle section visibility City Cairo State/Province Cairo Country Egypt Department Service Delivery Date Thursday, March 23, 2023 Working time Fulltime Ref# Job Level Individual Contributor Job Type Experienced Job Field Service Delivery Seniority Level Entry LevelDescription & Requirements:Press space or enter keys to toggle...
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Workplace Services Associate
3 weeks ago
Cairo, Egypt ServiceNow egypt Full timeLead all Workplace Services Programs for Cairo, MA including Food Services, Event management, Employee experience, Amenities and Perks, Fitness Center & Transportation.Manage vendors for WPS including HVAC, electrical, plumbing, security, janitorial, furniture, indoor foliage, kitchen services, linen services and first aidManage work order system, including...
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Senior Community Management Associate
4 weeks ago
Cairo, Egypt Careem Egypt Full timeThe primary purpose of this position is to assist customers with their health care needs by filling prescriptions, providing clinical services and excellent customer service while supervising Pharmacy associates. Frequent independent judgments are essential. All duties described in this document are to be performed in keeping with the core values and service...
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Project Associate Manager
4 weeks ago
Cairo, Egypt al futtiam Full timeProject Associate Manager 5+ years of experience in consulting, system integration, or similar roles, with focus on project management and deliveryBachelor's degree in a related field (such as business, Management, or engineering) is preferred, but not required.At least one project management certification (PMP/Prince2/ACP) or equivalent certification is...
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Sales Associate
4 weeks ago
Cairo, Egypt NTM GLobal Full timeNTM Global is a global logistics management company with offices in Egypt and United States of America. As a part of our Sales team, You will be selling global Logsitics services with ease, confidence, and prestige. This position is available with both of our Egypt offices, Cairo and Alexandria. The Sales Associates offers endless growth opportunities. The...
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Payroll Associate
3 weeks ago
Cairo, Egypt Nestle Operational Services Worldwide SA Full timePayroll Associate POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. You...
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O2C CNDN Associate
4 weeks ago
Cairo, Egypt Nestlé Full timeO2C CN/DN Associate Credit Note ProcessingReporting: Carries out reporting activities in accordance with AR Library of Reports.Customer Service: attends to Customer’s queries, ensures timely resolution, and escalates to respective resolution owners.Continuous Improvement: Participates in various AR Continuous Improvement initiatives.Others: Performs...
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Services Solutions Architect
2 weeks ago
Cairo, Cairo, Egypt myGwork Full timeTo identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representativeWork with the customer, ACS management and the xLoB account teams to:Understand the customer's business and IT strategic requirements and identify large scale ACS opportunities to assist the customer...
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Service Leader
3 months ago
Cairo, Egypt _VOIS Egypt Full timeAs Capability Lead - Business Platforms (Service Domain), you will be accountable for defining,owning, and managing across the delivery within the Platform Portfolio strategy specifically thoserelated to the Customer Assurance, Service Performance Management & Ticketing for our B/CProducts.Working with Product Portfolio, VBTS, Technology (PPE & IT), and...