![NCR Atleos](https://media.trabajo.org/img/noimg.jpg)
Customer Engineer
1 month ago
- Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders.
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements.
- Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
- Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company.
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution.
- Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts.
- Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer.
We have other current jobs related to this field that you can find below
-
Customer Delivery Consulting Engineer
2 months ago
Cairo, Egypt Cisco Full timeWho You Are Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.Thought...
-
Customer Delivery Consulting Engineer
4 weeks ago
Cairo, Egypt Cisco Full timeWho You'll Work WithThe Public Sector Customer Experience involves helping to craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on this Federal Government customer...
-
Customer Support Engineer
3 days ago
Cairo, Cairo, Egypt Alfa Laval Full timeAbout UsAlfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.Customer Support Engineer for selling Alfa Laval transactional products and services within...
-
Customer Delivery Consulting Engineer
2 months ago
Cairo, Egypt Cisco Full timeWho You AreThe successful candidate will provide support to our DoD customer in testing and verification of solutions, along with hands on support to customers as technology is being deployed. Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides...
-
Customer Support Engineer
4 weeks ago
Cairo, Egypt Henkel Full timeGreat opportunity for a Structural/Bridge Engineer looking for a company with growth!Responsibilities:Lead design/prepare plans, estimates and specifications for bridgesPerform structural analysis/design with a focus on Illinois Highway and Tollway structuresReview shop drawingsMentor/train junior staffBuild/maintain client relationshipsInspect bridges and...
-
Customer Support Engineer
2 days ago
Cairo, Egypt Alfa Laval Full timeAbout UsAlfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.Customer Support Engineer for selling Alfa Laval transactional products and services within...
-
Customer Support Engineer
4 days ago
Cairo, Egypt Alfa Laval Full timeAbout UsAlfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.Customer Support Engineer for selling Alfa Laval transactional products and services within...
-
Multi-modality Customer Service Engineer
2 weeks ago
Cairo, Egypt Siemens Healthineers Full timeDo you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...
-
Customer Support Engineer
3 months ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Assisting customers with account setup and application installations.Ensuring optimal application functionality by configuring networks.Troubleshooting IT issues by asking customers targeted questions.Providing customers with step-by-step guidance to...
-
Remote Customer Support Engineer
3 weeks ago
Cairo, Egypt Siemens Mobility Full timeDo you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities...
-
Customer Onboarding Specialist
2 weeks ago
Cairo, Cairo, Egypt Rewaa Full timeJob Purpose:The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the first...
-
Customer Success Manager
4 weeks ago
Cairo, Egypt Roots Management Consultants Full timeResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...
-
Engineering
4 weeks ago
Cairo, Egypt SF Egypt Full timeJob DescriptionCommunication and linking between all the different departments.Managing customer files and collecting all customer data.Prepare and deliver technical presentations that explain.Responses and industry-specific solutions.Customer requirements, including request for proposal.Needs and to determine system requirements.Receive working files from...
-
Cairo, Cairo, Egypt Grundfos Full timeDo you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition? As our CSSC Back Office Engineer for Industry, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective...
-
Electromagnetic Engineer
3 months ago
Cairo, Egypt Envisions Employment Solutions Egypt Full timeDesigning, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial, or domestic purposes.Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.Conferring with customers, engineers, and others to discuss...
-
Local Team
1 week ago
Cairo, Egypt ALSTOM Full timeFDD, Software, Electrical Schemes and Electrical Products definition (with the support of Electrical Lead Engineer), in compliance with the Engineering Quality Cost Delay commitments. - With the metiers - Leverage of best practices from metiers to enhance project influency and influence customer on the same **Performance measurements**: - Compliance to...
-
Cairo, Egypt al futtaim automative Full timeCustomer Service Representative | Al Futtaim Automotive | Nile Trading and Engineering Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.Handling website official office page customers enquiries.Resolve and follow up customer compliant within 48...
-
Lean Engineer
3 months ago
Cairo, Egypt Best Textile egypt Full timeResponsibilty:Designing, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial, or domestic purposes.Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.Conferring with customers, engineers, and...
-
Customer Support Representative
4 weeks ago
Cairo, Egypt CompactSoft International Full time1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)2- Minimum 1-2 years of experience in either:A- Implementation (Installation, Training and Support) of business software applications, ORB- Operating business software packages (e.g. System Operator, System User, IT Representative or IT Manager)3- Good...
-
Digital Customer Experience Consultant
2 weeks ago
Cairo, Cairo, Egypt RMG egypt Full timeResponsibilities:Determining the most suitable business models for start-up businesses.Developing suitable digital marketing strategies based on clients' business models.Evaluating brands' target customers to identify the social media channels that would provide the best opportunities for customer engagement.Calculating clients' return on ad spend (ROAS) and...