Intraday Specialist Real Time Management Specialist

Responsibilities:• Distributes accurate and timely agent schedules using WFM now / Nice IEX• Inputs intraday corrections and exceptions into systems for agent time off and absences• Monitors inbound volume for unusual activity to ensure staffing needs are met• Recognize abnormal scheduling issues and escalate as necessary• Initiates and coordinates...

Responsibilities:• Distributes accurate and timely agent schedules using WFM now / Nice IEX• Inputs intraday corrections and exceptions into systems for agent time off and absences• Monitors inbound volume for unusual activity to ensure staffing needs are met• Recognize abnormal scheduling issues and escalate as necessary• Initiates...

Responsible for managing all intraday processes in support of operations to achieve the business objective of service level, maximizing efficiency and occupancy.Create and maintain mechanisms of reporting to audit RTA attendance and performance with weekly/monthly audits and teaming with the workforce team to drive improvements; identify opportunities for...

• Distributes accurate and timely agent schedules using WFM now / Nice IEX • Inputs intraday corrections and exceptions into systems for agent time off and absences • Monitors inbound volume for unusual activity to ensure staffing needs are met • Recognize abnormal scheduling issues and escalate as necessary • Initiates and...

Distributes accurate and timely agent schedules using WFM now / Nice IEXInputs intraday corrections and exceptions into systems for agent time off and absencesMonitors inbound volume for unusual activity to ensure staffing needs are metRecognize abnormal scheduling issues and escalate as necessaryInitiates and coordinates trouble tickets and escalate issues...

Unlock Your potential in Prop-tech and kick off your career with Nawy Real Estate AcademyAre you an ambitious recent fresh graduate looking to kick-start your career in the dynamic and exciting world of real estate? Look no further! We are currently seeking talented and motivated individuals to join our sales team and start their journey in the industry.Our...

Unlock Your potential in Prop-tech and kick off your career with Nawy Real Estate AcademyAre you an ambitious recent fresh graduate looking to kick-start your career in the dynamic and exciting world of real estate? Look no further! We are currently seeking talented and motivated individuals to join our sales team and start their journey in the industry.Our...

Job DescriptionThe CRM Specialist is responsible for monitoring the departments that provide Al Rehab or Madinaty's residents with services needed.He/She will follow up on clients requests and make sure that they are met on a timely manner.Scope of work: a number of buildings or a residential zoneConstantly analyze, examine and monitor that the facility...

Job DescriptionThe CRM Specialist is responsible for monitoring the departments that provide Al Rehab or Madinaty's residents with services needed.He/She will follow up on clients requests and make sure that they are met on a timely manner.Scope of work: a number of buildings or a residential zoneConstantly analyze, examine and monitor that the facility...

Job DescriptionThe CRM Specialist is responsible for monitoring the departments that provide Al Rehab or Madinaty's residents with services needed.He/She will follow up on clients requests and make sure that they are met on a timely manner.Scope of work: a number of buildings or a residential zoneConstantly analyze, examine and monitor that the facility...

Responsibilities:Buying and selling securities on behalf of the company.Evaluating trading algorithms.Implementing effective trading strategies.Working with quantitative researchers to improve trading strategies.Recording and reporting each day's profit and loss.Regularly monitoring portfolios to ensure that they are guideline compliant.Keeping abreast with...

Responsibilities:Buying and selling securities on behalf of the company.Evaluating trading algorithms.Implementing effective trading strategies.Working with quantitative researchers to improve trading strategies.Recording and reporting each day’s profit and loss.Regularly monitoring portfolios to ensure that they are guideline compliant.Keeping abreast...

Monitoring contact volumes, AHT and Service Level against plan, and report issues to Operations where appropriate.Responsible for sending hourly reports to measure the agents attendance per shift and queue call productivity (Offered, Answered, AHT, ASA. etc.) and take the needed action accordingly when it comes to achieve and answering rate.Managing all...

Part-time Klaviyo SpecialistKey Responsibilities: Workflow and Automation Development: Design and implement Klaviyo workflows and automations that nurture leads and enhance customer engagement.Audience Segmentation: Segment email lists accurately to target different customer groups effectively, increasing the relevancy and personalization of each...

This is a full-time hybrid role for a Sales Specialist located in Cairo, with flexibility for remote work. The Sales Specialist will be responsible for day-to-day tasks associated with sales, sales management, training, and customer service. Qualifications Strong Communication and Customer Service SkillsExperience in Sales and Sales ManagementExcellent...

This is a full-time hybrid role for a Sales Specialist located in Cairo, with flexibility for remote work. The Sales Specialist will be responsible for day-to-day tasks associated with sales, sales management, training, and customer service. Qualifications Strong Communication and Customer Service SkillsExperience in Sales and Sales ManagementExcellent...

**Location**:Egypt, Cairo **Job category**:Operations **Language**: Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media,...

This is a full-time on-site role for a Telesales Specialist located in Maadi, Egypt. The Telesales Specialist will be responsible for conducting outbound calls to prospective leads and creating customer interest in the company's services or products. The Telesales Specialist will also provide customer support and handling inquiries via phone calls or...

This is a full-time, on-site role for a #Recruitment Specialist in Nasr City. The Recruitment Specialist will be responsible for sourcing, screening, interviewing, hiring potential candidates for our clients, managing the entire recruiting lifecycle, post job openings, utilizing social media and job boards for sourcing candidates, and provide regular updates...

As a Billing Specialist in a company within our network, you will be responsible for the accurate and timely processing of customer invoices and billing statements. This includes preparing invoices, processing payments, reconciling accounts, and handling customer inquiries related to billing. The Billing Specialist will work closely with other departments...