Sr Representative Real Time Management for Only Hurghada

2 months ago


Cairo, Egypt Concentrix Egypt Full time

• Distributes accurate and timely agent schedules using WFM now / Nice IEX

• Inputs intraday corrections and exceptions into systems for agent time off and absences

• Monitors inbound volume for unusual activity to ensure staffing needs are met

• Recognize abnormal scheduling issues and escalate as necessary

• Initiates and coordinates trouble tickets and escalate issues as required

• Prepares standard and ad hoc reports for agent availability effectiveness

• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command canter


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  • Property Consultant

    4 weeks ago


    Cairo, Cairo, Egypt ARB Real Estate Solutions Full time

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  • Cairo, Egypt ARB Real Estate Solutions Full time

     Role DescriptionThis is a full-time on-site role for a Sales Team Leader at ARB Real Estate Solutions in Qesm El Maadi. The Sales Team Leader will be responsible for training, mentoring, and managing a team of sales representatives, ensuring that sales targets are achieved, and developing and implementing sales strategies to improve revenue and market...


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  • Real Time Management

    2 months ago


    Cairo, Egypt Concentrix Egypt Full time

    Responsibilities:• Distributes accurate and timely agent schedules using WFM now / Nice IEX• Inputs intraday corrections and exceptions into systems for agent time off and absences• Monitors inbound volume for unusual activity to ensure staffing needs are met• Recognize abnormal scheduling issues and escalate as necessary• Initiates...


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