Customer Delivery Architect

2 months ago

Cairo, Egypt Cisco Full time

Who You Are

  • Excellent written and oral communications skills for both technical and executive level conversations.
  • Strong presentation skills at both technical and executive level.
  • Be able to present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.
  • Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
  • Build and maintain trust and relationships with customers and Cisco team members.
  • In depth knowledge of Collaboration, Data Center, Route Switch and Security technologies; multi-vendor knowledge is a plus.
  • Practical experience running complex Cisco managed and technical projects.
  • Strategic conversational ability in a wide range of technologies and how they map to business outcomes.
  • Build and maintain long-term technology/solutions roadmaps.
  • Ability to develop strategic Architectures and Solutions based on customer business needs.
  • Identify customer business and technology needs through relationship building with key customer stakeholders.
  • Ability to create and execute on our top accounts’ strategic initiatives.
  • Ability to provide business development support – positioning services; assisting in scoping and determining level of effort for proposals, and statements of work.
  • Work with engineers to ensure delivery quality and scalability across all theater.
  • Possess core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
  • Strong knowledge and understanding of Cisco Services portfolio offers.
  • Demonstrated ability to identify gaps and drive innovative solutions to close gaps in the portfolio and accounts covered.
  • Strong customer consulting experience in network design, collaboration, data center, automation, and security solutions.
  • Strongly recommended to have a CCIE for at least one of the architectures/technologies listed above
  • Cisco DevNet Associate or equivalent understanding of network and software automation/orchestration, microservices, containers, cloud, databases, open source, etc
  • Extensive technical knowledge of at least two technology domains and a level of understanding of the other technical, operational and enterprise architecture domains.

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