IT Solutions Delivery Manager
4 weeks ago
- Initiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies.
- Oversee the solutions implementation and delivery of software solutions.
- Guide business teams through their requirements and advice about software solutions
- Define the development and testing best-practices, help the team with the optimization of certain systems
- Ensure that the organization is using the appropriate technology and software and is not using End-of-Life software
- Design and oversee implementation of end-to-end integrated solutions.
- Deliver architectural initiatives that drive revenue and improve efficiency in line with business strategy.
- Act as the focal point for architecture, technology, and IT standards.
- Guide, coach, and mentor software development and tester engineers.
- Lead the service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently.
- Assess customer feedback and using tools to establish, improve, and refine services.
- Build partnerships with the team to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Manage fleet availability to meet all distribution requests by scheduling, forecasting and operate current user trends.
- Arrange fleet and fleet operational staff to provide support and schedule distribution planning.
- Responsible for determining the needed hires for each project
- Manage all team efforts as projects. Hence, project management is a main responsibility
- Develop and maintain the relevant technical expertise; software development, programming languages, etc.
- Strategic planning and reporting for business solutions, business enablement, and process improvement initiatives.
- Drive and inspire teams buy-in towards success and to deal with C-levels being always relevant and opinionated.
- Implement and enforce the security policy/procedures set by the Technology Security Officer
- Implement and enforce the technical policy/procedures set by the Technology Enterprise Architect
- Automate business processes and procedures into technology solutions
- Implement business requirements through the customization of existing solutions, selecting new solutions and/or the development of special solutions
- B.SC degree Computer Science/Engineering / ITIL, PMP is plus
- Business solutions (ERP, CRM, POS, PMS, HR, WHM ……)
- Solution Architecture Design
- Strategy Development
- IT Risk Assessment
- Project / Program Management
- Business Process Design and Re-engineering
- Electronic Data Interface
- Strategic Planning and Analysis
- Team Building, Mentoring, and Leadership
- Regulatory Compliance
- IT Governance & audit
- Retail Business Acumen
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