![british council](https://media.trabajo.org/img/noimg.jpg)
Regional Call Centre Officer
3 months ago
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
-
Regional Director of Sales Operations Egypt
1 week ago
Cairo, Egypt Hilton - Regional Office Egypt Full timeDescriptionAs Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels’ budgeted revenue, increase RevPAR Index and market share targets. Success in this specific leadership position means focusing on...
-
Regional Director of Sales Operations Egypt
1 week ago
Cairo, Cairo, Egypt Hilton - Regional Office Egypt Full timeAs Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels' budgeted revenue, increase RevPAR Index and market share targets. Success in this specific leadership position means focusing on the business...
-
Call Center Agent
3 months ago
Cairo, Egypt IGT Solutions egypt Full timePrevious work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.Graduate in any...
-
Quality call Consultant
2 months ago
Cairo, Egypt mashreqbank psc Full timeTo monitor calls and evaluate performance of PBAs with regards to the quality of their service according to mashreq quality procedures & parametersTo assess in setting call quality standards and call quality parameters and PBA scoring sheet.To evaluate overall “ service quality” of calls for the call center and make necessary recommendations to...
-
Customer Service and Sales Officer
4 weeks ago
Cairo, Egypt British Council Full timeWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...
-
Regional Director, Arab States
2 weeks ago
Cairo, Cairo, Egypt UN Women Full timeUN WomenBackgroundUN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and...
-
Cairo, Cairo, Egypt United Nations Population Fund Full timeUnited Nations Population FundThe Position:The Special Assistant provides operational, planning, managerial, technical and coordination support to all aspects of the work of the Regional Director. S/he acts as a key interface with all various units within and outside the Regional Office, coordinating the flow of management information between units and the...
-
Regional Director of Sales Operations Egypt
4 weeks ago
Cairo, Egypt Hilton Egypt Full timeAre appropriately set up, strike the right balance between proactive & reactive.Have the right strategies in place to deliver their revenue targets.Use Hilton systems (e. g. Delphi) and tools in accordance with our standards; to create focused opportunities for the hotels.Have appropriate targets in place (SIP).Evaluate and identify business opportunities...
-
Regional Operations Manager
1 month ago
Cairo, Cairo, Egypt UN Women Full timeJob DescriptionDescription –>UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and...
-
Agribusiness Officer
5 days ago
Cairo, Egypt FAO - Food and Agriculture Organization of the United Nations Full time**Organizational Setting** The Regional Office for the Near East and North Africa (RNE) is responsible for leading FAO's response to regional priorities for food security, agriculture and rural development through the identification, planning and implementation of FAO's priority activities in the region. It ensures a multidisciplinary approach to...
-
Travel Consultant
3 months ago
Cairo, Egypt IGT Solutions egypt Full timeMust Have GDS experiencePrevious work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added...
-
Travel Agent
3 months ago
Cairo, Egypt IGT Solutions egypt Full timeMust Have GDS experience + German language is mandatoryPrevious work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service skills, any experience in BPO /...
-
Technical Support Call Center
2 weeks ago
Cairo, Cairo, Egypt xceed Full timeTechnical Support Call Center AgentGraduates.Military service determined.Egyptians.Technical Knowledge.Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts...
-
Agribusiness Officer
5 days ago
Cairo, Cairo, Egypt FAO - Food and Agriculture Organization of the United Nations Full timeOrganizational Setting The Regional Office for the Near East and North Africa (RNE) is responsible for leading FAO's response to regional priorities for food security, agriculture and rural development through the identification, planning and implementation of FAO's priority activities in the region. It ensures a multidisciplinary approach to programmes,...
-
Customer Service Executive
3 weeks ago
Cairo, Egypt IGT Solutions egypt Full timeExcellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service...
-
Regional Sales Executive
4 weeks ago
Cairo, Egypt Second Step Group Full timePrimary Responsibility: - Lead the expansion of market presence through strategic business development, including identifying opportunities, developing relationships, and closing business deals. - Focus on increasing sales by acquiring new customers and strengthening relationships with key accounts in the MENA region. Key Responsibilities: - Represent and...
-
Regional Director of Sales Operations Egypt
2 weeks ago
Cairo, Cairo, Egypt Hilton Full timeAs Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels' budgeted revenue, increase RevPAR Index and market share targets. Success in this specific leadership position means focusing on the business...
-
Regional Director of Sales Operations Egypt
1 month ago
Cairo, Cairo, Egypt Hilton Full timeAs Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels' budgeted revenue, increase RevPAR Index and market share targets. Success in this specific leadership position means focusing on the business...
-
Customer Service and Sales Officer
2 weeks ago
Cairo, Cairo, Egypt British Council Full timeWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...
-
Customer Service and Sales Officer
4 weeks ago
Cairo, Cairo, Egypt British Council Full timeWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...