Technical Support Specialist

1 month ago


Cairo, Egypt Collars HR Full time
  • Handle calls, e-mails, webchats, and other contacts within the service level agreement.
  • Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool.
  • Diagnose, Troubleshoot, and resolve user issues correctly according to SLA standards and assigning them to appropriate resolving team when necessary.
  • Monitor ticketing tool queue.
  • Consult high priority issues with Incident Manager.
  • Proactive E2E ownership/monitoring.
  • Efficient use of tools including automation tools.


  • Cairo, Egypt IBM Egypt Full time

    About the CompanyOur Client is a global leader in transportation and supply chain ResponsibilitiesWe re looking for a process-driven, user-focused Solution Architect to provide technical leadership on the internal architecture and technology roadmap for logistics warehouse operations within the APAC Drive sustainable architecture decisions in accordance...


  • Cairo, Egypt Transmar Cairo, Egypt Full time

    System & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...


  • Cairo, Egypt Transmar egypt Full time

    System & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...


  • Cairo, Egypt Transmar egypt Full time

    Set a backup plan for all users data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Responsible for company's surveillance system monitoring and maintenance...


  • Cairo, Egypt IBM WTC Egypt Full time

    Provide technical sales support for key products, programs, events, and technical assets including demos, POCs, and workshops for select client engagements.Interlock with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) on territory strategies, opportunities, and demos.Develop and maintain strong digital selling presence, use of...


  • Cairo, Egypt Tabex Full time

    follows up with the clients if there is a update with their requestif there is any problem they solve itcollaborate with operations to to explain errors and /or recommend modifications to computer programescollaborate with other employees to reach the problem and solve it Qualificationsrepresentableinterpersonal and communication skillstechnical backgrounda...


  • Cairo, Egypt IBM Egypt Full time

    - Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...


  • Cairo, Egypt NCR Egypt Full time

    Responsibilities:• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Receiving, tickets via ticketing system, telephone, and email• 1st line support - troubleshooting of IT• Troubleshoot basic network issues and pulling the logs and investigation• Escalate unresolved calls to the...


  • Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...


  • Cairo, Egypt Raya Holding for Financial Investments egypt Full time

    Provide expertise and guidance on agricultural technologies and practices to support farmers, agricultural businesses, and other stakeholders.Stay up-to-date with the latest advancements in agricultural technologies, machinery, and practices.Provide technical guidance and support to farmers and agricultural businesses on various agricultural topics, such as...


  • Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...


  • Cairo, Egypt Nuclear Power Plants Authority Full time

    Psychological support specialistSpend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency.The administrative position of the state or the position equivalent to the lower job level if the applicant occupies a position in one of the cadresPrivate.- Proficiency in English and computers.-...


  • Cairo, Egypt IT Pillars Full time

    Job DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...


  • Cairo, Egypt Commvault Full time

    Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a...


  • Cairo, Egypt MICROSOFT Full time

    Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...


  • Cairo, Egypt egybel Full time

    Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...


  • Cairo, Egypt alshaya group Full time

    Responsibilty:Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software...

  • IT Support Specialist

    1 month ago


    Cairo, Egypt Egypt Assistance Full time

    Job DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...


  • Cairo, Egypt ARPUPLUS egypt Full time

    Responsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and...


  • Cairo, Egypt IBM WTC Egypt Full time

    Provide assistance to all members in the use of our computer network,workstations, and equipment.● Assist with the communications and informationhardware and software, with primary responsibility for clients devicessystems, and their efficient integration.● Provide helpdesk support, via phone, computer, and through our ticketingsystem, for most issues...