Technical Support Specialist
1 month ago
- Handle calls, e-mails, webchats, and other contacts within the service level agreement.
- Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool.
- Diagnose, Troubleshoot, and resolve user issues correctly according to SLA standards and assigning them to appropriate resolving team when necessary.
- Monitor ticketing tool queue.
- Consult high priority issues with Incident Manager.
- Proactive E2E ownership/monitoring.
- Efficient use of tools including automation tools.
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Technical support specialist
1 month ago
Cairo, Egypt IBM Egypt Full timeAbout the CompanyOur Client is a global leader in transportation and supply chain ResponsibilitiesWe re looking for a process-driven, user-focused Solution Architect to provide technical leadership on the internal architecture and technology roadmap for logistics warehouse operations within the APAC Drive sustainable architecture decisions in accordance...
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Technical Support Specialist
1 month ago
Cairo, Egypt Transmar Cairo, Egypt Full timeSystem & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...
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Technical Support Specialist
1 month ago
Cairo, Egypt Transmar egypt Full timeSystem & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...
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IT Technical Support specialist
1 month ago
Cairo, Egypt Transmar egypt Full timeSet a backup plan for all users data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Responsible for company's surveillance system monitoring and maintenance...
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Cairo, Egypt IBM WTC Egypt Full timeProvide technical sales support for key products, programs, events, and technical assets including demos, POCs, and workshops for select client engagements.Interlock with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) on territory strategies, opportunities, and demos.Develop and maintain strong digital selling presence, use of...
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Technical Support Specialist
1 month ago
Cairo, Egypt Tabex Full timefollows up with the clients if there is a update with their requestif there is any problem they solve itcollaborate with operations to to explain errors and /or recommend modifications to computer programescollaborate with other employees to reach the problem and solve it Qualificationsrepresentableinterpersonal and communication skillstechnical backgrounda...
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Technical Support Engineer
1 month ago
Cairo, Egypt IBM Egypt Full time- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...
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Technical Support Specialist
3 weeks ago
Cairo, Egypt NCR Egypt Full timeResponsibilities:• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Receiving, tickets via ticketing system, telephone, and email• 1st line support - troubleshooting of IT• Troubleshoot basic network issues and pulling the logs and investigation• Escalate unresolved calls to the...
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Technical Support VMWare
1 month ago
Cairo, Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
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Manager Technical Support
8 hours ago
Cairo, Egypt Raya Holding for Financial Investments egypt Full timeProvide expertise and guidance on agricultural technologies and practices to support farmers, agricultural businesses, and other stakeholders.Stay up-to-date with the latest advancements in agricultural technologies, machinery, and practices.Provide technical guidance and support to farmers and agricultural businesses on various agricultural topics, such as...
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Technical Support VMWare
5 days ago
Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
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Psychological support specialist
1 month ago
Cairo, Egypt Nuclear Power Plants Authority Full timePsychological support specialistSpend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency.The administrative position of the state or the position equivalent to the lower job level if the applicant occupies a position in one of the cadresPrivate.- Proficiency in English and computers.-...
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Technical Support Engineer
1 month ago
Cairo, Egypt IT Pillars Full timeJob DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...
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Technical Support Specialist Tier 1
2 days ago
Cairo, Egypt Commvault Full timeIdentifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a...
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Technical Support Engineer
1 month ago
Cairo, Egypt MICROSOFT Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
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Technical Support Engineer
1 month ago
Cairo, Egypt egybel Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
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Technical Support Engineer
1 month ago
Cairo, Egypt alshaya group Full timeResponsibilty:Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software...
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IT Support Specialist
1 month ago
Cairo, Egypt Egypt Assistance Full timeJob DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...
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Technical support engineer
1 month ago
Cairo, Egypt ARPUPLUS egypt Full timeResponsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and...
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Remote Technical Support
1 month ago
Cairo, Egypt IBM WTC Egypt Full timeProvide assistance to all members in the use of our computer network,workstations, and equipment.● Assist with the communications and informationhardware and software, with primary responsibility for clients devicessystems, and their efficient integration.● Provide helpdesk support, via phone, computer, and through our ticketingsystem, for most issues...