Service Consultant

3 weeks ago


Cairo, Egypt Sutherland Egypt Full time
Responsibilities:
  • Listening to customer concerns and providing information, answers, or responses.
  • Taking orders and processing billings and payments.
  • Obtaining and correctly recording customer information.
  • Reviewing and making changes to customer accounts.
  • Handling customer complaints and processing returns effectively.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction or referring customers to supervisors.
  • Identifying opportunities to up-sell other products and services.

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