Service Specialist

3 weeks ago


Cairo, Egypt Halliburton Egypt Full time
Responsibilities:
  • Responding to customer queries, complaints, and requests via phone, email, or chat.
  • Assisting customers with product setup and resolving any technical issues they might experience.
  • Informing customers about specialized product functionalities and features.
  • Following up with customers to ensure that reported technical difficulties have been resolved.
  • Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
  • Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
  • Analyzing customer feedback and advising management on areas of improvement.
  • Maintaining client accounts and updating billing information as needed.

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