Current jobs related to Customer Service Officer - Cairo, Cairo - BASF SE

  • Customer Service Representative

    1 week ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    Job Title: Customer Service RepresentativeNOK Human Capital is seeking a highly skilled Customer Service Representative to join our team on behalf of ALFA Scan.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Amazon Customer Service Representative

    3 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a highly skilled German Language Customer Service Associate to join our team at a well-established e-commerce company. Key Responsibilities: • Provide exceptional customer service to clients in German, ensuring a positive and efficient experience. • Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a skilled Business Support Specialist to join our team in a Call Center environment. Key Responsibilities: • Bachelor's degree from an accredited University • 0-3 Years of Business Experience in a Call Center setting • Proficiency in Arabic and English language, both spoken and written • Excellent communication and...

  • Programme Officer

    2 weeks ago

    Cairo, Cairo, Egypt World Health Organization Full time

    Job Title: Programme Officer - Immunization ProgrammeWe are seeking a highly skilled Programme Officer to join our Immunization Programme team at the World Health Organization. The successful candidate will be responsible for coordinating and monitoring all operational and financial aspects of the programme in the Eastern Mediterranean Region.Key...

  • Sales Development Representative

    3 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a highly skilled Sales Development Representative to join our Business Development team.Location: Not specified.Responsibilities:Identify and contact potential customers to generate new business opportunities for the company.Set appointments and follow up on leads to ensure successful sales outcomes.Utilize customer relationship...

  • IT Specialist

    3 weeks ago

    Cairo, Cairo, Egypt Pini Group Full time

    About Pini GroupWe are a community of talented individuals specializing in the design and management of complex engineering projects. With global expertise and local best practices, our multidisciplinary teams develop smart, cost-effective, and sustainable solutions for:Infrastructure DevelopmentTransportation SystemsEnergy and Environmental SolutionsUrban...

  • Senior Talent Acquisition Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    {"Job Title": "Senior Recruitment Specialist", "Job Description": "NOK Human Capital is seeking a skilled professional to fill a key role in our PWD Services team.Key Responsibilities:• Develop and implement effective recruitment strategies to attract top talent in the PWD community.• Collaborate with customers and stakeholders to understand their...

  • Sales Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    We are seeking a highly motivated and organized Sales Coordinator to join our team at NOK Human Capital. As a Sales Coordinator, you will play a critical role in supporting our sales team in achieving their goals and objectives.Key Responsibilities:1. Collaborate with internal stakeholders to ensure seamless communication and alignment with partners and...

  • Event Management Professional

    2 weeks ago

    Cairo, Cairo, Egypt PILLARS Full time

    Account Manager-Events Job DescriptionWe are seeking a highly motivated and experienced Account Manager to join our team at Large Events Company in Cairo, Egypt.Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.Event Planning and...

  • Reservation Manager

    3 weeks ago

    Cairo, Cairo, Egypt PILLARS Full time

    Job OverviewWe are seeking a highly skilled and organized Reservation Supervisor to join our team at PILLARS, a leading provider of luxury hotel and furnished apartment accommodations in Cairo, Egypt.Key ResponsibilitiesManage and Oversee the Reservation Process: Ensure all bookings are handled efficiently and accurately, including making changes or...

  • Reservation Manager

    6 days ago

    Cairo, Cairo, Egypt PILLARS Full time

    Reservation Supervisor Job DescriptionCompany Overview:Pillars is a leading provider of luxury hotel and furnished apartment accommodations in Cairo, Egypt. We pride ourselves on offering exceptional service, top-notch amenities, and a comfortable and welcoming atmosphere for our guests.Job Overview:The Reservation Supervisor will oversee all aspects of the...

  • HR Management Consultant

    6 days ago

    Cairo, Cairo, Egypt PILLARS Full time

    Job Title: HR Management ConsultantAt PILLARS, we are seeking a highly skilled HR Management Consultant to join our team in Cairo, Egypt. As an HR Management Consultant, you will be responsible for providing strategic HR advice and support to our clients in the KSA back office.Key Responsibilities:Conduct thorough HR audits to identify areas for improvement...

  • Global Mobility Benefits Specialist

    3 weeks ago

    Cairo, Cairo, Egypt World Bank Group Full time

    About the Role:The World Bank Group is seeking a highly skilled and experienced Global Mobility Benefits Specialist to join its Strategy and Global Mobility unit. As a key member of the team, you will be responsible for providing exceptional client services to Bank Group staff relocating to the MENA region.Key Responsibilities:Serve as the single point of...

  • Sales Representative

    6 days ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a Sales Associate to join one of Egypt's leading fin-tech companies.Job Summary:We are looking for a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for demonstrating and explaining products, methods, or services to customers, identifying interested and qualified...

  • Insurance Administrator

    1 week ago

    Cairo, Cairo, Egypt PILLARS Full time

    Insurance AdministratorWe are seeking a highly organized and detail-oriented Insurance Administrator to join our team in Cairo, Egypt. As an Insurance Administrator, you will be responsible for handling all aspects of insurance operations, including policy issuance, claims processing, and customer service.Key Responsibilities:Policy Issuance: Process...

  • Senior Sales Manager Coatings

    6 days ago

    Cairo, Cairo, Egypt PILLARS Full time

    Job Title: Senior Sales Manager CoatingsWe are seeking a highly motivated and experienced Senior Sales Manager to join our team in Cairo. As a key member of our sales team, you will be responsible for managing and developing relationships with our customers, negotiating prices and volumes, and identifying new business opportunities.Key...

  • Regional Demand Planning Lead

    3 weeks ago

    Cairo, Cairo, Egypt Antal International Network - IME Full time

    Job SummaryWe are seeking a highly skilled Regional Demand Planning Lead to join our team at Antal International Network - IME. As a key member of our supply chain team, you will be responsible for driving demand planning and forecasting excellence across our cluster.Key ResponsibilitiesDevelop and maintain accurate demand forecasts for our cluster,...

  • Sales Representative

    1 week ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a skilled Sales Associate to join their team at a leading fin-tech company in Egypt.Project-based: 3 MonthsKey Responsibilities:• Demonstrate and explain products, methods, or services to persuade customers to purchase or utilize services.• Identify interested and qualified customers to provide additional information.• Meet...

  • Sales Representative

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a skilled Sales Associate to join one of Egypt's leading fin-tech companies.Project-based: 3 MonthsKey Responsibilities:Deliver exceptional customer experiences by showcasing products and services, and providing tailored solutions to meet customer needs.Identify and engage with potential customers to offer additional information...

  • Management Consultant

    6 days ago

    Cairo, Cairo, Egypt PILLARS Full time

    Position: Management ConsultantWe are seeking a highly skilled and motivated Management Consultant to join our team in the Kingdom of Saudi Arabia (KSA). As a Management Consultant, you will work closely with our clients to identify areas for improvement, develop strategies, and implement solutions to drive organizational success.Key Responsibilities:Conduct...

Customer Service Officer

3 months ago

Cairo, Cairo, Egypt BASF SE Full time

Job Scope:

  • Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt.
  • Ensure a customer focused business environment, taking BASF's business interests into account.
  • Customer contact person.
  • Adherence to and compliance with all BASF guidelines and procedures.

Strategic and Operational Responsibilities:

  • Order processing of all transaction type orders and order confirmations to customers.
  • Coordination with sales for Order Backlog Management.
  • Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
  • Preparation and organization of any kind of necessary license and registration documents to have the orders released.
  • Receivables Management: Monitoring customer over dues, resolving account
  • Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated
  • Follow up of the documentation and managing the corrections if needed
  • Posting of the docs to the customer as per the payment term
  • Process Non Conformances (NCM) as agreed with the related Sales Dept.
  • Regular information exchange with sales departments
  • Files all relevant documents
  • Consolidation of monthly forecasts for BCT region
  • Update of APO system
  • Monthly reports prepared for sales
  • Reporting extraordinary situations
  • Acting as the back-up of sales executives
  • Preparation of price offers, documentation in relevant systems, follow-up and update of dealer/customer price lists, preparation of necessary documents for tender
  • Follow-up of samples' results (business potential)
  • Creation of new customer data, world account registrations, coface limit applications of new customers
  • Preparation and organization of annual import & export license and registration documents (Health certificates, CEP, DMF, etc)
  • Coordination of departmental exhibition/customer events, internal events, promotional and PR related activities
  • Coordination of customer surveys

Qualifications:

  • Bachelor Degree or equivalent qualification
  • 3-5 years of working experience in Supply Chain or Logistics.
  • Excellent IT Literacy level. (SAP User)
  • Fluent English (written and oral)
  • Strong interpersonal/organizational skills

General Responsibilities:

  • Communication with the customers / colleagues in order to maintain and sustain good relations
  • Active representation of BASF's interests.
  • Setting an example and communicating to corporate values and principles of the BASF Group.
  • Contribution to maintaining the long-term competitiveness of the BASF Group.

EHS and Information protection:

  • Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions
  • Business related information and documents should be protected against misuse or loss by appropriate Information protection measures

Compliance and Code of Conduct:

  • Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company's internal guidelines as well CORE values and principles.

Strategy related focus:

  • Be aware and support the implementation of the company strategies (both Global and Regional level) within one's scope of responsibility