Guest Services/front Desk

2 weeks ago

Cairo, Cairo, Egypt Marriott International, Inc Full time
**Numéro de l'Emploi**

**Catégorie d'Emploi** Rooms & Guest Services Operations

**Lieu** JW Marriott Hotel Cairo, Ring Road
- Mirage City
- P.O.Box 427, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE

**Horaire** Full-Time

**Situé à distance ?** N

**Mutation?** N

**Type de Poste** Non-Management

**Résumé des fonctions**

Gérer toutes les entrées et tous les départs des clients, les affectations de chambres, les demandes de changement de chambre/de départ tardif. Obtenir les paiements ; distribuer/activer les clés de chambre. S'assurer que les tarifs correspondent aux prix du marché et documenter les exceptions. Vérifier/ajuster la facturation pour les clients. Informer le personnel approprié lorsque des clients attendent qu'une chambre se libère. Faire parvenir les messages aux clients. Saisir les départs dans le système informatique. Collaborer avec l'entretien ménager pour suivre la préparation des chambres et répondre aux questions des clients. Remplir les papiers ou documents administratifs des clients. Utiliser le standard téléphonique. Effectuer et vérifier les rapports quotidiens, les listes d'occupation et les rapports d'autorisations de cartes de crédit. Renseigner et orienter les clients. Répondre, enregistrer et traiter l'ensemble des problèmes, questions ou demandes des clients ; assurer un suivi pour garantir la satisfaction des clients. Organiser des transports pour des clients/visiteurs. Assurer le comptage de caisse en début et fin de quart. Encaisser les chèques des clients, traiter tous les types de paiements, les bons, les remboursements, les facturations et faire de la monnaie. Avertir la Sécurité en cas de vol.

Suivre et appliquer toutes les politiques et procédures de la chaîne ; rapporter les accidents, les blessures et toutes les conditions de travail considérées comme étant dangereuses ; s'assurer de porter un uniforme de travail propre et complet ; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialité dans la diffusion d'informations propres à la bannière et/ou à l'hôtel ; protéger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la chaîne, anticiper leurs besoins et y répondre, aider les personnes handicapées et remercier chaleureusement les clients. Utiliser un langage clair et professionnel lors de toute communication ; répondre au téléphone en employant un langage approprié. Développer et entretenir des relations professionnelles positives ; s'unir et s'entraider afin d'atteindre des buts communs ; écouter et répondre de façon appropriée aux problèmes des employés. Se conformer aux standards d'assurance qualité. Être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps. Déplacer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de façon autonome. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste.
- Marriott International souscrit au principe de l'égalité d'accès à l'emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._
- Le portefeuille d'enseignes de Marriott International inclut JW Marriott et Marriott Hotels.**Marriott Hotels** est l'enseigne phare de Marriott International avec plus de 500 établissements dans le monde. Elle cherche toujours à optimiser l'art de l'hébergement pour offrir à nos clients des voyages d'exception. En tant qu'employé chez Marriott Hotels, vous contribuerez à remplir cette mission en proposant des options de qualité supérieure, en tenant compte de l'art du détail, et le tout avec raffinement. Avec vos compétences et votre créativité, ensemble, nous allons innover et réinventer le voyage.**JW Marriott **fait partie des enseignes de luxe de Marriott International. Cette enseigne se compose de plus de 80 magnifiques établissements, situés dans des villes carrefours ou dans des lieux d'exception partout dans le monde. Chez JW, les employés sont la priorité. Si vous êtes heureux, nos clients le seront aussi. C'est aussi simple que cela. Nos hôtels proposent une expérience professionnelle incomparable : vous faites partie d'une communauté où vous profiterez d'un véritable esprit de camaraderie et où vos collègues viendront d'horizons variés. JW offre la possibilité de se former, de se développer, et l'enseigne n'hésite pas à féliciter ses employés. C'est un endroit où vous pourrez réellement vous consacrer à vos passions dans un environnement de luxe. Pour bien ch

  • Front Desk Supervisor

    2 months ago

    Cairo, Cairo, Egypt Hilton Cairo Zamalek Residences Full time

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Front Desk Administrator

    2 weeks ago

    Cairo, Cairo, Egypt LBH Egypt Cairo, Egypt Full time

    Responsibilities:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and...

  • Mgr-Front Desk

    4 weeks ago

    Cairo, Cairo, Egypt Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...

  • Front Desk Agent

    2 weeks ago

    Cairo, Cairo, Egypt grand rotana resort & spa egypt Full time

    Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in...

  • Desk Manager

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...

  • Guest Services Representative

    2 weeks ago

    Cairo, Cairo, Egypt MGM Resorts Egypt Full time

    Responsibilty:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on...

  • Front Desk Representatives

    2 weeks ago

    Cairo, Cairo, Egypt Flying Colours Academy Full time

    Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests.Answer questions and address complaints.Answer all calls and redirect them or keep messages.Keep updated records and files.Monitor office supplies and place orders when necessary.Take other duties as assigned.Bachelor degreeProficient in...

  • Front Desk Office Assistant

    2 weeks ago

    Cairo, Cairo, Egypt luxoft egypt Full time

    Responsibilities:Provide support to office manager for all movement\/office space improvement projectsInvolved in organizing meetings, conferences, seminars and webinars; organize coffee breaks and lunches during meetings and trainingsSupport of internal document flowCoordinate meeting rooms maintenance, booking and appointmentsAdministrate incoming and...

  • Guest Experience Expert

    2 weeks ago

    Cairo, Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time

    Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

  • Guest Experience Expert

    2 weeks ago

    Cairo, Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time

    Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters such as transport and restaurant advice.Processing meal...

  • Guest Relations Russian Speaker

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

  • Guest Relation Assistant

    2 months ago

    Cairo, Cairo, Egypt HVD Egypt Full time

    "HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt.Job Brief:The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations Assistant...

  • Front Office

    2 weeks ago

    Cairo, Cairo, Egypt Egy Mart Full time

    Greet and welcome guests Answer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute them Monitor office supplies and place orders when necessaryKeep updated records and filesTake up other duties as assigned (travel arrangements, schedules etc.) - Follow up with our branches Location : Masaken Sheraton Females...

  • Front Desk Supervisor

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Sharks Bay Resort Full time

    Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...

  • Front Office Manager

    2 weeks ago

    Cairo, Cairo, Egypt HILTON Full time

    Front Office ManagerAs Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Oversee the entire...

  • Front Office Agent/ Receptionist

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Front Office Agent/ Receptionist - Waldorf Astoria HeliopolisA Front Office Agent/ Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and will act as the main connection between the Guest and the various hotel departments. You will be responsible for creating the first...

  • Front Desk Agent

    4 weeks ago

    Cairo, Cairo, Egypt Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Front Desk-Agent

    4 weeks ago

    Cairo, Cairo, Egypt Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that...

  • Guest Relations Agent

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Egypt Full time

    Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guestsBe responsible for special room assignments and suite occupanciesWelcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest roomEnsure all VIP rooms meet the...

  • Assistant Front Office Manager

    2 months ago

    Cairo, Cairo, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...