Vmi Customer Interaction Sr. Associate

1 week ago


Cairo, Cairo, Egypt PepsiCo Full time

Overview:

This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support.

It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions.


Responsibilities:

Customer Stock Analysis:

  • Consumer sales and inventory analysis
  • Propose order based on stock analysis ( CMI / VMI via GCR)

Order Management & Order Fulfilment:

  • Request a proposed order approval by Customer in case of CMI


Change Order
  • Receive order change request from Customer and update the same in the system


Capture Order (excl
  • Capture order in the system (standard and promotion order not including samples/ donations)
  • Check pricing


Optimize Logistics
  • Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)


Conduct Credit Check
  • Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
  • Proactive outofstock communication in case of exceptions
  • Create delivery in the system
  • Create final delivery details and confirm in the system; Followup with 3PL/transport about order status
***
Other activities:
  • Daily problem solving in order processing

People Responsibilities

  • Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
  • Support relationship management with key stakeholders within BU supply chain.

Qualifications:

  • University degree
  • Proficiency in
    French and English
  • Previous exposure to similar role is a plus


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