Customer Service Officer

2 weeks ago


Cairo, Cairo, Egypt SSC Egypt Mea Full time

Responsibilities:

  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.
  • Performs the necessary amp; right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position.
  • Recommends process improvements to facilitate the Customer care work and delight the customers.


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