System Support Manager

2 weeks ago


Cairo, Cairo, Egypt Sutherland Egypt Full time

Responsibilities:

  • Ability to handle MACD requests.
  • Understanding of the technical design and troubleshooting steps to support and test.
  • Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions.
  • Responsible for Engineering change documentation for Run books.
  • Responsible for tracking and reporting on all MACD's, enhancements, defects and outages.
  • Partners with development/integrations team for platform support when needed.
  • Develop testing solutions to provide proactive testing methodology
  • Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe

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