Inbound Tourism Department Manager.

3 weeks ago


Egypt Vantage Travels Full time
Job Description

Key Responsibilities:

- Relationship and Contract Handling:

  • Develop and maintain strong relationships with key suppliers of hotels, transports, tour guides, and restaurants.
  • Maintain excellent contact with our existing travel agents and attract more business and partners by providing unique services.
  • Oversee the contracting process of all suppliers to ensure favorable terms and conditions for the company.

- Supervision of Department’s divisions Managers and Staff:

  • Work from the head office in Cairo and was responsible for the company branches in Hurghada and Sharm Elsheikh
  • Ensure that the company, policies, procedures, values, operational manual, workflow process, and team spirit are all implemented by every team member.
  • Led and mentor department managers, sales, operation, reservation, transport & representatives, and staff to ensure alignment with company quality, goals, and objectives.
  • Supervis operation of representatives, tour guides, restaurants, hotels, and local tourism authorities.
  • Work collaboratively to implement and execute departmental strategies.
  • Motivate the existing team and hire new qualified achievers.
  • Report directly to the General Manager and the Director of the company.

- Revenue and Statistics Management:

  • Monitor and analyze revenue streams and departmental statistics.
  • Implement strategies to optimize revenue and enhance departmental performance.

- Customer Service and Product Variety:

  • Ensure the delivery of the highest standard of customer service.
  • Diversify and enhance the product variety in alignment with market trends.

- Marketing and Promotions:

  • Oversee advertising and promotional activities on social media and various platforms.
  • Coordinate with the marketing team to ensure the best results of the marketing campaigns.
  • Represent the company at exhibitions and travel workshops in Egypt and overseas.

- Website Management and Administration:

  • Have the knowledge and understanding to mentor the website admin, developers, updates, security, content, SEO, and overall improvement.
  • Manage the daily operation of the company’s website functions and operations to ensure up-to-date and engaging content and sales
  • Coordinate with administration to streamline workflows.

- Software and Workflow Coordination:

  • Supervise the use of software tools within the company.
  • Organize workflow between different departments, with a focus on the inbound and accounting departments.

- Customer Follow-Up:

  • Maintain consistent communication with B2B and B2C customers to ensure satisfaction.
  • Address customer concerns promptly and efficiently.
  • Keep accurate records to be used in staff training and business development.
Job Requirements

The required qualifications:

  • Proven experience in a managerial role within the travel and tourism industry.
  • 15 years or more experience as a Tourism Manager.
  • Strong leadership and communication skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of industry software and technology.
  • Ability to analyze data and make informed decisions.
  • Willingness to travel domestically and internationally as required.

If you are a dynamic professional with a passion for the travel industry and possess the skills to drive success in an inbound department, we invite you to apply. 



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