Customer Support Agent

Job Description Answer questions about products or the company Handle customers' inbound and outbound calls and inquiries. Follow up on customers' complaints and issues when required. Keep records of calls and sales and note useful information Follow up by email and respond to inquiries Answering customer enquiries or passing them on to another...

Job Description We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits: ...

Job Description Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third-party integrations. Create a system built for extracting relevant metrics to improve...

Job Description Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third-party integrations. Create a system built for extracting relevant metrics to improve...

Job Description Job details: Expected Salary: 200 USD The training period shall be paid with a full salary. After the end of the training period, a monthly bonus system begins. Number of working hours: 12 hours a day, 6 days a week Working hours: from 12 noon to 12 am Cairo time Why work with us? Our goal at Edutech Labs is to be the No. 1 academy in the...

Job Description Join Flyday Company for Travel as an Operations Agent (Hotels and Flights) Are you passionate about travel and skilled in managing travel arrangements? Flyday Company for Travel is seeking dedicated Operations Agents to join our team. Responsibilities: Booking and managing travel arrangements, including flights, hotels, car rentals, and...

Job Description Hotel Reservation Agent will be Responsible for: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room types. Verify availability of room type and rate. Follow sales techniques to maximize revenue. Input and access data in the...

Job Description Hotel Reservation Agent will be Responsible for: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room types. Verify availability of room type and rate. Follow sales techniques to maximize revenue. Input and access data in the...

Job Description Job details: - Expected Salary: 200 USD  The training period shall be paid with a full salary. - After the end of the training period, a monthly bonus system begins. - Number of working hours: 12 hours a day, 6 days a week Working hours: from 12 noon to 12 am Cairo time Why work with us? Our goal at Edutech Labs is to be the No. 1 academy...

Job Description About Intouch CX : Intouch CX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

Job Description We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits: ...

Job Description Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful...

Job Description Respond to customer-submitted inquiries in a timely manner via Emails & chats Queue-based, typing work will account for approximately 90% of the role. Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time. Troubleshoot and guide customers through questions and issues with their Account, Billing,...

Job Description Your responsibilities will encompass the following key areas: Customer Interaction: Interface with customers to resolve 1st and 2nd tier problems or inquiries promptly and efficiently. Verify contacts and customer information to ensure accuracy and completeness. Issue Resolution: Examine customer problems and implement appropriate...

Job Description Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful...

Job Description Respond to customer-submitted inquiries in a timely manner via Emails & chats Queue-based, typing work will account for approximately 90% of the role. Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time. Troubleshoot and guide customers through questions and issues with their Account, Billing,...

Job Description Deal with clients’ queries promptly and professionally and in reference to Maalem policies and procedures Meets face-to-face with customers regarding requests or complaints and issues resolution. Handle customer complaints and requests in a timely manner. Prearranges customer site visits in coordination with engineering department. ...

Job Description Key Responsibilities: • Manage the IT Support staff to provide 1st and 2nd level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work. • Take on a wider customer service role and promote the customer service ethic to maintain a high degree...

Job Description ·                Checking all expense invoices related to Foreign Trade (Importing and Customs Agents) in accordance with price agreements, refusing the invoices that are not respecting the agreements and informing suppliers in due time. ·       Entering invoices to the expense approval system and following on time...

Job Description -Monitor the cycle of the collection for digital payments (Credit Card - ACH -Fawry -Allianz Portal)                     -Handling the sending & receiving direct debit files cycle with Banks on daily basis.                       -Handling all inquiries and investigations related to the bancassurance and ASF which...