Customer Support

Job Description Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful...

Job Description Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful...

Job Description Answer questions about products or the company Handle customers' inbound and outbound calls and inquiries. Follow up on customers' complaints and issues when required. Keep records of calls and sales and note useful information Follow up by email and respond to inquiries Answering customer enquiries or passing them on to another...

Job Description Answer questions about products or the company Handle customers’ inbound and outbound calls and inquiries. Follow up on customers’ complaints and issues when required. Keep records of calls and sales and note useful information Follow up by email and respond to inquiries Answering customer enquiries or passing them on to another...

Job Description We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits: ...

Job Description Key Responsibilities: • Manage the IT Support staff to provide 1st and 2nd level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work. • Take on a wider customer service role and promote the customer service ethic to maintain a high degree...

Job Description Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third-party integrations. Create a system built for extracting relevant metrics to improve...

Job Description Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third-party integrations. Create a system built for extracting relevant metrics to improve...

Job Description We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits: ...

Job Description Respond to customer-submitted inquiries in a timely manner via Emails & chats Queue-based, typing work will account for approximately 90% of the role. Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time. Troubleshoot and guide customers through questions and issues with their Account, Billing,...

Job Description Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a...

Job Description Logistics 1- Providing suitable shipping offers with a price statement 2- Dealing with shipping companies and customs clearance to finalize shipping procedures for outgoing orders 3- Make a periodic report on what has been done 4- Coordination with the accounts department to end the procedures for shipping expenses 5- Responsible for...

Job Description Logistics 1- Providing suitable shipping offers with a price statement 2- Dealing with shipping companies and customs clearance to finalize shipping procedures for outgoing orders 3- Make a periodic report on what has been done 4- Coordination with the accounts department to end the procedures for shipping expenses 5- Responsible for...

Job Description - Provide technical support and assistance to end-users, both in person and remotely, ensuring timely resolution of hardware, software, and network issues. - Troubleshoot and resolve technical problems, escalating complex issues to the appropriate teams or vendors, and following up to ensure satisfactory resolution. - Install, configure, and...

Job Description Job title : Technical Customer Support Retention Specialist Responsibilities : Responsible for the technical support & inquiries of USA customers Job Requirements Qualifications : No experience needed Excellent phone etiquette and excellent verbal, written, and interpersonal skills Fluent English speakers [ Very Good To Excellent...

Job Description Respond to customer-submitted inquiries in a timely manner via Emails & chats Queue-based, typing work will account for approximately 90% of the role. Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time. Troubleshoot and guide customers through questions and issues with their Account, Billing,...

Job Description Reporting to the General Manager, the Customer Service Officer will interact with customers via phone or email to provide information in response to inquiries about Colortek’s products and services, to handle and resolve customer cases. Also, will assume the responsibility for proactively developing business opportunities in both public...

Job Description We are seeking a dedicated and proactive Customer Service and Social Media Moderator to join our team. The ideal candidate will be responsible for handling customer inquiries, closing sales, moderating our social media platforms, and generating reports for management on customer service data. This role requires someone who can actively...

Job Description Deal with clients’ queries promptly and professionally and in reference to Maalem policies and procedures Meets face-to-face with customers regarding requests or complaints and issues resolution. Handle customer complaints and requests in a timely manner. Prearranges customer site visits in coordination with engineering department. ...

Job Description Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and...