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Technical Support Engineer

3 months ago

Egypt Bevatel Full time
Job Description

  • Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors.
  • Configure multiple systems Bevatel Business Chat customer service and third-party integrations.
  • Create a system built for extracting relevant metrics to improve customer service and products.
  • Implement agent workflows for an ever expanding line of products and services.
  • Maintain and develop our Help Center and other content management systems
  • Organize and prioritize feature implementation and as well team requests.
  • Quickly respond to administrative requests such as onboarding and off-boarding users, agents, and addressing systems related issues.
  • Managing other administrators and other agent roles to their schedules, queues, and other responsibilities, including work force management.
  • Scale to a global level across multiple regions, languages, and time zones.
Job Requirements

  • Bachelor's degree in Computer Science or Information Technology.
  • Fresh graduates are welcome to apply.
  • Experience working with customer and product-oriented data.
  • Got background in and APIs for understanding the customer's requirements.
  • Very good up to excellent English is a must.
  • You love to build. You have skills for configuring systems to their limits and when you hit a wall, use your imagination to work around it with your team.
  • Analytics skills to recognize customer support and success in existing tooling and recommend improvements.
  • Positive problem solver who loves the challenge of advancing customer service beyond the status quo.
  • You love to tinker and turn that tinkering into something amazing for your team at scale.