IT Technical Support

Job Description - Provide technical support and assistance to end-users, both in person and remotely, ensuring timely resolution of hardware, software, and network issues. - Troubleshoot and resolve technical problems, escalating complex issues to the appropriate teams or vendors, and following up to ensure satisfactory resolution. - Install, configure, and...

DescriptionWe are seeking a well-rounded Technical Support Engineer to join our team at Halan!Key responsibilities:– Diagnose, troubleshoot, and identify product technical issues provided by the end-user.– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.– Provide prompt and accurate feedback to...

Job Description Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a...

Job Description Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third-party integrations. Create a system built for extracting relevant metrics to improve...

Job Description Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors. Configure multiple systems Bevatel Business Chat customer service and third-party integrations. Create a system built for extracting relevant metrics to improve...

Job Description Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a...

Job Description Provide technical support in Oracle Fusion Applications, across the Financial, procurement & supply chain Designing, coding, testing, and integrating Oracle Fusion Applications to other systems Customizing Oracle workflows and Oracle Approvals Management and defining the business rules and alerts in the Oracle System Designing and...

Job Description Develop and implement HR strategies and initiatives aligned with the overall business strategy Bridge management and employee relations by addressing demands, or other issues Manage the recruitment and selection process. Support current and future business needs through the development, engagement, motivation and preservation of human...

Job Description We are seeking a highly skilled and customer-focused Technical Account Manager to join our team. The ideal candidate will serve as a bridge between our clients and our technical teams, ensuring that our technology solutions meet the client's needs and expectations. This role requires strong technical knowledge, excellent communication...

Job Description We are seeking dedicated and enthusiastic individuals to join our team as a Customer Support Agent for our USA Accounts working in Cairo, Egypt. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, answers to users questions, assisting users by troubleshooting problems. Salary and Benefits: ...

Job Description Searching for new potential clients, who could benefit from the products. Provide after sales technical support. Provide pre-sales technical support. Solve clients' problems. Meeting regular sales target. Preparing report for head office. Achieving clients' satisfaction. Job Requirements Solid technical background (Engineering)...

Job Description Searching for new potential clients, who could benefit from the products. Provide after sales technical support. Provide pre-sales technical support. Solve clients' problems. Meeting regular sales target. Preparing report for head office. Achieving clients' satisfaction. Job Requirements Solid technical background...

Job Description Participate in implementing technical office policies and procedures. Study the project contract documents (time schedule, project design drawings, BOQ, etc.). Assign Cost estimation jobs for the Tech office Engineers Revise the cost of any project after studying the given data Revise Shop Drawings prepared by Tech office Engineers Be...

Job Description Participate in implementing technical office policies and procedures. Study the project contract documents (time schedule, project design drawings, BOQ, etc.). Assign Cost estimation jobs for the Tech office Engineers Revise the cost of any project after studying the given data Revise Shop Drawings prepared by Tech office Engineers Be...

Job Description Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful...

Job Description ● Engineer, implement and monitor security measures for the protection of computer systems, networks and information ● Identify and define system security requirements ● Design computer security architecture and develop detailed cyber security designs ● Prepare and document standard operating procedures and protocols ● Configure...

Job Description Key Responsibilities: • Manage the IT Support staff to provide 1st and 2nd level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work. • Take on a wider customer service role and promote the customer service ethic to maintain a high degree...

Job Description About Intouch CX : Intouch CX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

Job Description 05-2024  RMS is looking for an experienced Automation technical sales and service engineer who is passionate for crafting best technical solutions. Role Description: Analyze customer requirements and/or tender specs. Develop both technical and commercial proposals under account manager supervision. Liaise with vendors and manufacturers...

Job Description *Job Description: We are seeking a dedicated and skilled Electrical Technical Office Engineer to join our team. The ideal candidate will have 3-5 years of experience and robust proficiency in AutoCAD 2D, Revit, Design softwares, and Microsoft Office. Responsibilities: Prepare and review electrical design drawings, schematics, and...