Telephone Operator

1 month ago

Cairo, Egypt Conrad Cairo Full time
Description

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity Follow company brand standards Assist other departments, as necessary RequirementsWhat are we looking for?

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Telephone Operator

    2 months ago

    Cairo, Egypt Accor Full time

    Telephone OperatorJob DescriptionMain Duties: Operates Telephone ExchangeAnswers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.Screens incoming calls...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Telephone Operator

    1 month ago

    Cairo, Cairo, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Telephone Operator

    4 weeks ago

    Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Accor Egypt Full time

    Responsiblity:Contact potential clients telephonically.Read the prepared script when pitching the company's products and services.Provide any information that the client requests.Redirect calls to the relevant department if necessary.

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Marriot International Full time

    Answer, record, record and process all guest calls, requests, questions or concerns. Manage the telephone exchange station. Process guest requests for wake-up calls, caller ID, do not disturb, call forwarding, teleconferencing, TDD calls, and unrecorded guest calls. Inform guests of any messages they have received. Monitor busy or unattended lines, stay in...

  • AYS Agent Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Precision Hire Solution Full time

    Job Number Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo 6 Pyramids Road Cairo Egypt Egypt VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARY Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication...

  • AYS Agent

    1 week ago

    Cairo, Egypt Marriott Full time

    Job Number 24112015 Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone,...

  • BSD Agent

    4 weeks ago

    Cairo, Egypt Marriott International Full time

    Job Number 24029046Job Category Rooms & Guest Services OperationsLocation The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full time

    DescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • BSD Supervisor

    4 weeks ago

    Cairo, Egypt Marriott Full time

    Job Number 24096117 Job Category Rooms & Guest Services Operations Location The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns....

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Kempinski Hotel Egypt Mea Full time

    We are seeking a Local Class A Flatbed driver to deliver lawn and garden products to job sites and retail stores. You could use anything from a Flatbed Trailer, Moffett, Walker Floor Trailers for pickup and delivery of product.Monday - FridayAll local routes. Home Daily!!!!Early morning dispatchNo Touch FreightMoffett not required but Fork Lift experience...

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Marriott International, Inc Full time

    **İş Numarası** 24101125 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a...

  • Telephone Operator Royal Service Agent

    2 weeks ago

    Cairo, Cairo, Egypt Accor Full time

    Consistently offer professional, friendly and engaging serviceService focused personality is essentialAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayProcess all external and internal calls either by redirecting calls or assisting the guestTake ownership of the guest's request...

  • Telephone Operator Royal Service Agent

    3 weeks ago

    Cairo, Egypt Accor Full time

    Consistently offer professional, friendly and engaging serviceService focused personality is essentialAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayProcess all external and internal calls either by redirecting calls or assisting the guestTake ownership of the guest’s...

  • AYS Agent Telephone Operator

    4 weeks ago

    Cairo, Egypt Precision Hire Solution Full time

    Job Number Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo 6 Pyramids Road Cairo Egypt Egypt VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARY Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication...

  • Telephone Operator

    4 weeks ago

    Cairo, Egypt Marriott International, Inc Full time

    **職務編號** 23207177 **工作類別** Rooms & Guest Services Operations **地點** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理**...

  • Telephone Operator

    2 weeks ago

    Cairo, Cairo, Egypt Marriott International, Inc Full time

    **職務編號** **工作類別** Rooms & Guest Services Operations**地點** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地圖中查看**工作編制** Full-Time**身處外地?** N**願意海外赴任?** N**職位類型 管理**...