Guest Experience Supervisor/Front Office Shift Leader

3 weeks ago

Cairo, Egypt Marriott Full time

Job Number 24102864

Job Category Rooms & Guest Services Operations

Location Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Front Desk Supervisor

    2 months ago

    Cairo, Cairo, Egypt Hilton Cairo Zamalek Residences Full time

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Front Desk Supervisor

    2 months ago

    Cairo, Egypt Hilton Cairo Zamalek Residences Full time

    DescriptionA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

  • Front Office Supervisor

    3 months ago

    Cairo, Egypt Hilton hotel Egypt Full time

    Responsibilities:• Supervise Front Office operations during your assigned shift to a consistently high standard• Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events• Advise your shift team of any special events or VIP Guests in the hotel that...

  • Front Office Supervisor

    2 months ago

    Cairo, Egypt Radisson Hotel Group Full time

    Supervise the efficient operations of reception including check in/out proceduresSupport team members in handling guest requests and enquires to ensure a positive outcome is achievedEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of...

  • Front Office Admin Supervisor

    3 months ago

    Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...

  • Front Office Admin Supervisor

    4 weeks ago

    Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...

  • Assistant Front Office Manager

    3 months ago

    Cairo, Egypt Accor Egypt Full time

    Responsibilities:• To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, and to personally supervise the above in the involved supervisor's absence, ensuring that the hotel standards and procedures are fully known and followed.• To ensure a proper coverage and supervision of the Front...

  • Assistant Front Office Manager

    4 weeks ago

    Cairo, Egypt Accor Egypt Full time

    Responsibilities:• To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, and to personally supervise the above in the involved supervisor's absence, ensuring that the hotel standards and procedures are fully known and followed.• To ensure a proper coverage and supervision of the Front...

  • Front Office Manager

    2 months ago

    Cairo, Egypt radisson hotel group cairo egypt Full time

    r Responsibilities:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and...

  • Front Office Manager

    4 weeks ago

    Cairo, Egypt radisson hotel group cairo egypt Full time

    r Responsibilities:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and...

  • Front Office Administrator

    2 months ago

    Cairo, Egypt Accor Egypt Full time

    Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...

  • Front Office Administrator

    4 weeks ago

    Cairo, Egypt Accor Egypt Full time

    Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...

  • Front Office Administrator

    2 weeks ago

    Cairo, Cairo, Egypt Accor Egypt Full time

    Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...

  • Front Office Manager

    3 months ago

    Cairo, Egypt Hilton Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...

  • Front Office Manager

    4 weeks ago

    Cairo, Egypt Hilton Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...

  • Guest Experience Supervisor

    3 weeks ago

    Cairo, Egypt Marriott International, Inc Full time

    **Job Number** 24100838 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Front Office Agent

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Egypt Full time

    Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate...

  • Front Desk Supervisor

    2 weeks ago

    Cairo, Cairo, Egypt Hilton Sharks Bay Resort Full time

    Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...

  • Guest Experience Supervisor

    2 days ago

    Cairo, Egypt Marriott International, Inc Full time

    **Job Number** 24024388 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Front Office Administrator

    4 weeks ago

    Cairo, Egypt Accor Egypt Full time

    Responsiblity:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...