rtm

Key Responsibilities:Analyze historical data to forecast future staffing needs based on call volume trends and service level agreements (SLAs).Develop and maintain staff schedules, ensuring optimal coverage across all operational hours.Monitor call center operations in real-time to ensure performance standards are met.Analyze inbound/outbound call volumes...

**Job Description:** **The Workforce Analyst & RTM is responsible for workforce planning, forecasting, real‑time monitoring, and intraday performance management to ensure optimal service levels, productivity, and operational efficiency across a multinational contact center environment.** **Key Roles & Responsibilities:** **- Workforce Planning &...

Company Description HEIM Foods is the first premium healthy snack provider in Egypt and the mother company behind the Halo healthy snacks range. The company focuses on offering high-quality, better-for-you snack options to meet the needs of health-conscious consumers. HEIM Foods is committed to product innovation, responsible sourcing, and maintaining strong...

Description·         Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests.·         Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments,...

DescriptionKey Responsibilities·         Lead Procurement discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops and translate approved processes into Oracle Fusion configuration.·         Own design and configuration for Self Service Procurement, Purchasing, Sourcing, supplier management/portal capabilities and receiving processes within...

Description Scope: Manages a company's portfolio within a certain category in order to enhance brand's performance and portfolio value Functional Responsibilities: - Coaching the team on insights generation, and implementing insights into business plans. - Challenges channel and customer plans to fully support brand building and other brand and portfolio...

Job Description:Job Purpose:In line with MEA strategy and business aspiration to continue accelerating the business in Iraq which is a stage 3 market under NALT cluster, we have opened an excellent opportunity to lead the market development for Mars Snacking categories in Iraq which have been identified as growth opportunity markets. Iraq is top growth...

DescriptionA leading company in FMCG sector is seeking for a National Channel Manager to oversee and optimize sales channels across the country. The successful candidate will be responsible for developing channel strategies, managing key partnerships, and driving sales growth through effective channel management. This role requires a strategic thinker with...

Key responsibilities: Own the end-to-end performance of the operational-enablement function — Workforce Management, Real-Time / Control Tower operations, MIS/Reporting/Decision support, Quality/knowledge management, and Training Management.Establish and run a centralized Control Tower providing real-time, cross-account command and visibility of service...

Job DescriptionKraft Heinz is looking for a National Sales Manager –Modern Trade, this role is responsible for driving the growth, profitability, and market share of the Kraft Heinz portfolio across all Modern Trade accounts in Egypt, including Key Accounts, Hypermarkets, Supermarkets, and emerging E-commerce and E-grocery channels and requires a highly...

Job Description:Key Accountabilities or Responsibilities: Supply Planning & Logistics Operations• Based on markets requirements, calculate & submit production & deployment plans to the respective source units managing all supply systems/ERP involved in the process in order to ensure on time fulfilment of market requirements.• Follow up with the source...

Country Head • CHC Egypt You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As the Country Head of Opella Egypt, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter...

About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a...

About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

• Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests • Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed...

Role Purpose Lead cross-functional requirements validation, fit-to-standard process design, traceability and business acceptance across the Oracle Fusion programme, while providing independent delivery-quality assurance over design packs, configuration evidence, test readiness and phase exit criteria. The role is a governance and quality lead, not the...

Role Purpose Own the end-to-end Oracle Fusion Financials solution for Mada Media, from fit-to-standard design through configuration, migration, testing, cutover and stabilization. The lead is accountable for a coherent finance design across General Ledger, Payables, Receivables, Cash Management, Fixed Assets, Tax, Expenses, revenue-related accounting,...

About Us Daftra - دفترة is a leading cloud-based SaaS provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices. At Daftra, we simplify business operations by...