rbg

DescriptionJob PurposeTo deliver exceptional support to internal and external customers via live chat platforms:• Engage with customers through live chat to understand and resolve their banking needs.• Deliver prompt and effective support to enhance customer satisfaction and loyalty.• Troubleshoot and resolve queries efficiently over chat.• Ensure...

Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effective support to enhance customer satisfaction and loyalty. • Troubleshoot and resolve queries efficiently over chat. • Ensure timely...

DescriptionInteract with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards...

Description1Job TitleSenior Authorization OfficerDepartmentElectronic Delivery RBG Direct Supervisor Job NumberRBG--299 2Job Purpose To look after all International / MB cardholders charge approval request from merchants.To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit...

DescriptionWe are seeking an experienced and passionate leader to manage our Contact Centre in the CXC - RBG - Direct Banking Centre-Egypt COE department. As the Manager, you will be responsible for driving customer experience excellence and leading a dedicated team. This role offers an opportunity to make a significant impact on our customer service...

DescriptionSocial Media Customer ServicingMonitor customer interactions across assigned social media channels. Respond to customer comments, posts, messages, and inquiries in a timely and professional manner. Acknowledge customer interactions within defined response timelines. Maintain appropriate brand tone and social media etiquette in all customer...

DescriptionDevelop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)Hire, coach and provide training to personnel to maintain high customer service...

• Investigate complaints thoroughly , gather relevant information and analyze • Provide timely and accurate responses to customer inquiries and complaints. • Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers • To develop and maintain optimum level of service quality with external...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

DescriptionAssist in mapping all service processes across all customer touch point for RBG.Help in improving the customer satisfaction level to ensure that all the survey scored to be at acceptable levels.Adhere to SLAs-TATs, to assure low rejection and decline levels & high quality of customer interaction.Implement solution to problem areas...

DescriptionManage a reduced, specialized caseload of the most complex, sensitive, high-risk, or executive-level complaints (e.g., those involving legal, media, or regulatory escalation).Apply expert judgment and knowledge to resolve issues where policy or procedure may not be immediately clear, making impartial and evidence-based decisions.Act as a subject...

DescriptionKey Result Areas -All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.Perform sanction checking of relevant parties in documentsHandle Commodity Trade Operations documentsResponsible for authorizing/inputting transactions into the system and prepare/authorize relevant...

DescriptionKey Result Areas - Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with...

Job Purpose Providing administrative support services and coordination support to the Line Maintenance teams, and training activities focusing mainly on human resources matters, the application and oversight of function-related ECAA licenses and their expirations, as well as the upkeep of relevant files and records.  Key Result Responsibilities Plan and...

* Interact with customers over the phone to understand their banking needs. * Provide excellent customer service to achieve customer loyalty. * Resolve problems over the telephone on the spot. * Convert sales opportunities to meet financial targets. * Clarify and explain procedures and products over the telephone. * Capture and report customer...

1 JOB TITLE Senior Authorization Officer DEPARTMENT Electronic Delivery RBG   DIRECT SUPERVISOR   JOB NUMBER RBG--299   2 JOB PURPOSE   * To look after all International / MB cardholders charge approval request from merchants. * To provide assistance to merchants in their terminal problems by instructing them some steps,...

Key Result Areas - * All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines. * Perform sanction checking of relevant parties in documents * Handle Commodity Trade Operations documents * Responsible for authorizing/inputting transactions into the system and ...

Key Result Areas -  * Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation. * Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with...

* Develop objectives for the call center’s day-to-day activities * Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) * Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.) * Hire, coach and provide training to personnel to maintain high customer ...

* Manage a reduced, specialized caseload of the most complex, sensitive, high-risk, or executive-level complaints (e.g., those involving legal, media, or regulatory escalation). * Apply expert judgment and knowledge to resolve issues where policy or procedure may not be immediately clear, making impartial and evidence-based decisions. * Act as...