rbg

DescriptionJob Description: Lead MIS Analyst & Workforce Management (Voice & Non‑Voice Contact Center)  Role Overview The Lead MIS & WFM Analyst will drive operational efficiency through advanced reporting, automated dashboards, accurate forecasting (including Erlang‑C), capacity planning, scheduling, and real-time monitoring across voice and...

DescriptionReplacement of staff Ghousiya Sultana -59445 Job PurposeTo delight internal and external customers over the phone ( inbound & outbound -call back)Interact with customers over the phone, chat , email to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the live chat, email or...

DescriptionDevelop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)Hire, coach and provide training to personnel to maintain high customer service...

Description1Job TitleSenior Authorization OfficerDepartmentElectronic Delivery RBG Direct Supervisor Job NumberRBG--299 2Job Purpose To look after all International / MB cardholders charge approval request from merchants.To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit...

DescriptionWe are seeking an experienced and passionate leader to manage our Contact Centre in the CXC - RBG - Direct Banking Centre-Egypt COE department. As the Manager, you will be responsible for driving customer experience excellence and leading a dedicated team. This role offers an opportunity to make a significant impact on our customer service...

DescriptionJob PurposeTo delight internal and external customers over the phone ( inbound & outbound -call back)Interact with customers over the phone, chat , email to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the live chat, email or telephone.Convert sales opportunities in order to...

* Interact with customers over the phone to understand their banking needs. * Provide excellent customer service to achieve customer loyalty. * Resolve problems over the telephone on the spot. * Convert sales opportunities to meet financial targets. * Clarify and explain procedures and products over the telephone. * Capture and report customer...

1 JOB TITLE Senior Authorization Officer DEPARTMENT Electronic Delivery RBG   DIRECT SUPERVISOR   JOB NUMBER RBG--299   2 JOB PURPOSE   * To look after all International / MB cardholders charge approval request from merchants. * To provide assistance to merchants in their terminal problems by instructing them some steps,...

Description1Job TitleAssistant ManagerDepartmentCustomer Care Unit, RBG Direct SupervisorService ManagerJob NumberJ +2Job Purpose To lead and manage a high-performing complaints team by driving end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building, while ensuring compliance with regulatory and service...

DescriptionAssist in mapping all service processes across all customer touch point for RBG.Help in improving the customer satisfaction level to ensure that all the survey scored to be at acceptable levels.Adhere to SLAs-TATs, to assure low rejection and decline levels & high quality of customer interaction.Implement solution to problem areas...

DescriptionLeadership of cross-functional strategic initiatives involving Product, Digital, Operations, Risk, Technology, Marketing, and Distribution teams to deliver business outcomes.Revenue generation through portfolio growth, increased product penetration, and optimization of customer profitability.Create and lead portfolio growth with a consequent...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

DescriptionManage a reduced, specialized caseload of the most complex, sensitive, high-risk, or executive-level complaints (e.g., those involving legal, media, or regulatory escalation).Apply expert judgment and knowledge to resolve issues where policy or procedure may not be immediately clear, making impartial and evidence-based decisions.Act as a subject...

DescriptionTeam Leader NEOBIZ SME Key Result AreasControl processing of Digital, CAM and Fintech activities to ensure compliance with policies, procedures, and delivery standards, reflecting in satisfactory audit ratings and customer satisfaction.Review and verify customer requests for online banking products and services to protect bank risk and ensure...

DescriptionTeam Leader NEOBIZ SME Key Result AreasControl processing of Digital, CAM and Fintech activities to ensure compliance with policies, procedures, and delivery standards, reflecting in satisfactory audit ratings and customer satisfaction.Review and verify customer requests for online banking products and services to protect bank risk and ensure...

DescriptionKey Result Areas -All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.Perform sanction checking of relevant parties in documentsHandle Commodity Trade Operations documentsResponsible for authorizing/inputting transactions into the system and prepare/authorize relevant...

DescriptionKey Result Areas - Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with...

Job Purpose Providing administrative support services and coordination support to the Line Maintenance teams, and training activities focusing mainly on human resources matters, the application and oversight of function-related ECAA licenses and their expirations, as well as the upkeep of relevant files and records.  Key Result Responsibilities Plan and...

Key Result Areas - * All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines. * Perform sanction checking of relevant parties in documents * Handle Commodity Trade Operations documents * Responsible for authorizing/inputting transactions into the system and ...