عمليات بحث ذات صلة

DescriptionKey Result AreasInteract with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

DescriptionTo manage efficiently a team of Counter Service Specialist and handle effectively the Branch counters area in a risk free and customer friendly manner.Ensure adherence by counter staff to policies & processes whilst striving to minimize Operational losses.  Ensure all cash counter and SSR counter transactions are processed accurately and swiftly...

DescriptionSocial Media Customer ServicingMonitor customer interactions across assigned social media channels. Respond to customer comments, posts, messages, and inquiries in a timely and professional manner. Acknowledge customer interactions within defined response timelines. Maintain appropriate brand tone and social media etiquette in all customer...

Description* Handle tele-callers' collections and ensure achievement of monthly collection targets. * Monitor and guide the team on daily collection activities and call quality. * Coordinate with the team for daily operations and updates. * Continuously analyze and improve team performance through feedback and motivation. * Prepare and publish daily...

DescriptionJob PurposeThe incumbent will be responsible for checking Export payment Discount under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segmentsKey Result AreasDocument checking against L/C or...

Job Purpose Assists the Engineer to perform Airframe, Engine, and avionics Maintenance tasks on assigned Air Arabia aircrafts including inspections, repairs and component replacement, performs and records work up to required standards and in accordance with Air Arabia and regulatory requirements. Key Result Responsibilities Operational...

DescriptionJob PurposeTo deliver exceptional support to internal and external customers via live chat platforms:• Engage with customers through live chat to understand and resolve their banking needs.• Deliver prompt and effective support to enhance customer satisfaction and loyalty.• Troubleshoot and resolve queries efficiently over chat.• Ensure...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

Description1Job TitleSenior Authorization OfficerDepartmentElectronic Delivery RBG Direct Supervisor Job NumberRBG--299 2Job Purpose To look after all International / MB cardholders charge approval request from merchants.To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit...

DescriptionWe are seeking an experienced and passionate leader to manage our Contact Centre in the CXC - RBG - Direct Banking Centre-Egypt COE department. As the Manager, you will be responsible for driving customer experience excellence and leading a dedicated team. This role offers an opportunity to make a significant impact on our customer service...