raya customer experience

kindly who applies for this position must have experience in student retention or customer experience or customer experience or sales.. brief about the job main duties: - Monitor Google reviews for online reputation - Conduct orientation sessions for the new students. - Responsible for enhancing retention and re enroolment rates. - Responsible for 1st level...

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development....

EGXPRESS Licensee of Federal Express (FedEx) is seeking a Call Customer Service Executive to join our company. Key Responsibilities: • Receive calls from customers and reply to their inquiries. • Conduct the first call to the customers and obtain clearance instructions. • Open Traces from the first day of arrival with a clear indication of shipment...

1. JOB PURPOSE • Track ADIB-Egypt group touch-points and products service level on departmental and individual level • Work closely with internal stakeholders on action plans to elevate customers’ journeys/satisfaction and monitor closely till closure • Ensure compliance with banks standards and delivering monthly, quarterly and annual targets. 2....

SS (Telesales / Customer Care Representatives) What You’ll Do: • Contact existing customers to promote course renewals and increase conversion rates • Follow up with customers to understand their needs and recommend personalized learning solutions • Provide high-quality support throughout the student journey and handle inquiries professionally •...

Job Summary: We are looking for a Recruiter – Blue Collar in Nasr City to join our Recruitment team. The role will be responsible for managing high-volume recruitment projects, sourcing and screening candidates, and ensuring hiring targets are achieved within the required timelines. Key Responsibilities: • Manage blue collars and high-volume...

About OurKids OurKids is a leading Egyptian retail chain specializing in baby and kids’ products, offering thousands of products across clothing, toys, essentials, and more. We’re looking for a Customer Experience Specialist to join our CX team and help us deliver exceptional experiences at every stage of the customer journey. This is more than a...

About Passport:At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team...

• Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone on the spot. • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

• Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone on the spot. • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report...

• Collaborate with stakeholders to gather detailed requirements. • Analyze user needs and translate them into functional specifications. • Ensure alignment with business objectives and user expectations. • Document expected outcomes and acceptance criteria. • Lead process excellence initiatives and strategic business improvement projects •...

About MaerskAt Maersk, we have a vision to become the Global Integrator of container logistics, connecting and simplifying our customers’ supply chains. With a strong commitment to operational excellence, innovation, and customer satisfaction, we strive to deliver seamless end-to-end logistics solutions that enable businesses to grow and succeed.Joining...

• Develop objectives for the call center’s day-to-day activities • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) • Monitor and improve the process of telephone handling and call handling processes • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Prepare reports...

Company Description Raya Customer Experience (Raya CX) is a next-generation business process outsourcing (BPO) and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe,...

Job Summary: Measure and analyze customer experience and satisfaction through customer surveys, satisfaction and loyalty indicators, and Voice of Customer (VoC) analysis; identify customer pain points; and develop and follow up on improvement recommendations with the relevant...

About Maersk At Maersk, we have a vision to become the Global Integrator of container logistics, connecting and simplifying our customers’ supply chains. With a strong commitment to operational excellence, innovation, and customer satisfaction, we strive to deliver seamless end-to-end logistics solutions that enable businesses to grow and...