Customer Experience Monitoring Officer
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Responsibilities:
• Analyzing customer satisfaction survey results and metrics, such as (CSAT, VOC, and NPS, etc.) to extract actionable insights.
• Preparing and generating SLA compliance and Turnaround Time (TAT) reports for all products and services provided to customers
• Extracting actionable insights from survey results to feed and inform relevant business lines.
• Preparing and distributing regular reports to relevant stakeholders.
• Following up on escalation mechanisms to ensure recurring issues are reported and immediate, timely actions are taken.
• Monitoring the bank’s customer experience performance to detect any decline in scores, even when they appear positive. ……………………………………………………………………………………………………… Job
Qualifications:
Bachelor of Commerce – Business Administration, Economics, or Equivalent
-
Model Risk Officer/Senior Officer
منذ 21 ساعات
Giza, Giza, مصر Commercial International Bank (Egypt) دوام كاملJOB PURPOSE To assist in the design and implementation of a common and consistent Model Risk Management program to effectively manage Model Risk validation in accordance with internal policy and regulatory requirements. In addition to assisting the Model Risk Manager in managing framework for the bank with the objective of a forward-looking approach, coupled...
-
Office & Operations Manager
منذ 3 أيام
Giza, Giza, مصر Innovety دوام كاملPosition Overview We are seeking a highly organised, proactive, and results-oriented Office & Operations Manager to oversee the day-to-day operations of our boutique management consultancy. This role goes beyond traditional office administration, requiring an individual who can manage operational workflows, improve internal processes, coordinate resources,...
-
IT RMO SENIOR OFFICER
منذ 2 أيام
Giza, Giza, مصر Commercial International Bank (Egypt) دوام كاملJOB PURPOSE: To assess current IT applications risks, threat indicators, exploits and vulnerabilities and support incident response and remediation efforts and apply Risk Appetite Indicators and Key Risks Indicators (across all dimensions). To also act as IT Risk focal point with IT Governance & Compliance, ERM, Information Security & IT with respect to IT...
-
IT Process Assurance Senior Officer
منذ 2 أيام
Giza, Giza, مصر Commercial International Bank (Egypt) دوام كاملJOB PURPOSE: Responsible for reviewing IT Processes and identify process gaps and deviations. Also make sure that roles and responsibilities of IT department are identified and has no conflicts, measure the availability and performance of IT services, and ensure the adherence of vendors to SLAs, and Responsible for the direction and control of the Technical...
-
Junior AML
منذ 23 ساعات
Giza, Giza, مصر blnk دوام كاملAbout Blnk blnk is a fintech company with a mission of enabling inclusion through point-of-sale financing. Less than 4% of Egyptians have access to credit cards and can only afford to purchase products/services with cash that they have saved or are forced to borrow from hard money lenders at high interest rates. We’re changing this by enabling all...
-
(Senior) Travel Desk Officer
منذ 3 أيام
Giza, Giza, مصر EFG Holding دوام كاملPurpose Responsible for making travel arrangements for employees and clients and providing the best flight and accommodation options in line with budgetary guidelines and the firm’s travel and expensepolicy. Responsibilities • Handle business travel arrangements for employees and clients. • Assist employees with their Visa application process and the...
-
English Customer Support
منذ 2 أيام
Giza, Giza, مصر Alorica دوام كاملCompany Description Alorica is a global customer experience provider focused on building lifelong customer relationships by designing and delivering impactful interactions for leading brands. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and modern technology to create innovative solutions that drive measurable...
-
El Qanater Branches
منذ 3 أيام
Giza, Giza, مصر Banque Misr دوام كاملCore Responsibilities: • Serve customers by completing account transactions. • Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank. • Execute variety of transactions and services which include accepting payments for different types of accounts,...
-
Giza, Giza, مصر Alorica دوام كاملCompany Description Alorica is a global customer experience (CX) company that partners with leading brands to design and deliver services that build long-term customer relationships. As a full-service provider, Alorica combines proven performance, deep industry expertise, and advanced technology to create impactful, scalable CX solutions. The company is...
-
Customer Success
منذ أسبوع
Giza, Giza Governorate, مصر Cloud11 دوام كاملCompany DescriptionCloud11 is a technology services company that supports businesses with their cloud strategy, implementation, and integration through top-notch cloud experts and certified engineers.Since 2011, Cloud11 has transformed hundreds of businesses from traditional environments to more efficient cloud-based workspaces. Cloud11 is proud to be a...
