IT Process Assurance Senior Officer

JOB PURPOSE: Responsible for reviewing IT Processes and identify process gaps and deviations. Also make sure that roles and responsibilities of IT department are identified and has no conflicts, measure the availability and performance of IT services, and ensure the adherence of vendors to SLAs, and Responsible for the direction and control of the Technical Certification Programs in IT department. JOB DESCRIPTIPON: 1. Execute comprehensive certification programs, as per IT strategy, to support enforcing best practices. 2. Support the development and implementation of systems and procedures required to administer and monitor certification maintenance programs 3. Engage with IT team efforts in the development and execution certification programs to 4. Work closely with IT Planning & Support in developing and supporting to deliver new certification training programs 5. Study and analyse all IT processes failure modes to plan the effect of proposed enhancements and set change priorities. 6. Manage the process life cycle and process improvement initiatives to identify and manage cross-functional process performance gaps 7. Promote opportunities for process innovation to achieve the cultural shift required to help the organization embrace a new innovation. 8. Analyse, prioritize, and recommend improvement opportunities across the service lifecycle, sourcing models, technologies and partners, staff skills and training and communications. 9. Review, verify and consolidate IT service’ metrics and KPI’s to ensure accurate monitoring & measurement the availability and performance of IT services 10. Support governance initiatives by proving the capabilities to correct or improve any governance-related issues that must be addressed and improve cost effectiveness of delivering IT services without scarifying customer satisfaction. 11. Engage and deliver the Process Control Board across all IT process change activities in order to manage the SLM implications for proposed new services and changes to existing services Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Follow the day-to-day operations related to own jobs in the IT Security, Control and Quality Assurance department to ensure continuity of work. Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks. Qualifications & Experience
• Bachelor’s degree of Computer Engineering, Computer science or its equivalent
• For Senior Officer: Minimum of 7 – 8 years of overall IT experience
• Solid experience in working in large scale organisation
• Ability to influence others within the organisation while being open to other people’s views through negotiation skills
• Practical knowledge of working in a Service Management organization based on international standards.
• ITIL, COBIT, CMMI, ISO certification or equivalent working experience is an asset Soft Skills
• Very good command of English & Arabic languages
• Good Communication, Negotiation and Time Management skills
• Good Analytical and Problem-solving skills
• A good understanding of the organization’s IT infrastructure & services provided to customers/users Technical Skills
• ITIL framework
• Knowledge of CMMI / other certification programs
• Strategic IT Business Planning
• IT Business Development