quality coach

● Monitors contacts to observe adherence to quality requirements and ExtraTik policies and procedures● Commit to the monitoring target● Enhances the coaching process by using the recommended standards by sharingthe feedback based on monitoring● Executes number of observations and feedback required per agent according toExtraTik standards● Provides...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

Responsibilities: • Oversee the development and implementation of quality assurance standards, policies, and procedures to ensure product quality and compliance with regulatory requirements. • Analyze data to generate valuable insights, predict customer trends, and track key quality assurance metrics for improvement strategies. • Track key quality...

Line of ServiceIndustry/SectorSpecialismManagement LevelSenior ManagerJob Description & SummaryAt PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.In project...

We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong...

Role Overview We are seeking an experienced and motivated Quality Engineer to join our fast-moving consumer goods (FMCG) team. The successful candidate will ensure product quality and regulatory compliance across production, from raw materials through finished goods. This role requires strong technical knowledge of quality systems, excellent...

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel,...

Company DescriptionMövenpick Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of Accor family. With a strong focus on authentic hospitality, exceptional guest experiences, and Swiss-inspired service, the resort offers a dynamic and inspiring environment for both guests and Heartists. Job Description1 BASIC FUNCTIONIs the...

  About the Job   We’re changing the way people think about customer service, and we need your help!   We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Quality...

Job Title: Quality Lead Key Responsibilities Develop, implement, and manage quality assurance frameworks across customer care operations (voice and non-voice).Monitor and evaluate customer interactions to ensure compliance with service standards, policies, and regulatory requirements.Analyze quality performance data and generate reports with actionable...

Descriptionmylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale...

About Us Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation. Job Summary Job Summary: We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever The ideal candidate will be responsible for overseeing the quality coaching processes,...

DescriptionPosition Summary:The Senior Quality Engineer will be responsible for Maintaining and continuously improving the quality management system and ensuring that all production processes and finished products comply with company standards, customer requirements, food safety regulations, and applicable international standards.Job Description :Supervise...

Job Description:1. Quality Management & LeadershipDefine and implement Enterprise Quality StrategyEstablish Quality Governance FrameworkLead QA/Test teams (functional, automation, performance, UAT)Define and monitor Quality KPIs and SLAsDrive continuous improvement initiativesManage quality risks and issue escalationConduct quality audits and process...

DescriptionJOB PURPOSELead and build the factory quality function to ensure product, process and system quality across wire-harness manufacturing operations. The role owns the development and effectiveness of the Quality Management System, drives prevention and resolution of quality issues, establishes robust inspection and process-control practices, and...

DescriptionKey Responsibilities1) Leadership & PlanningTranslate the center’s Statement of Direction and business plans into an annual QA & Training plan with clear targets for quality outcomes, coaching impact, and training verification, aligned to COPC’s performance management approach.Maintain a COPC control framework for quality (policies,...

  About the Job   The Training and Quality Assurance Lead will be responsible for overseeing training initiatives by providing support and supervision, and ensuring production objectives and performance standards are met in accordance with IntouchCX and customer metrics. The ideal candidate will serve an active role in content creation for training...

1-Team Leadership & Performance Management Lead, coach, and develop a team of Quality Analysts (QAs). Conduct regular performance reviews, one-on-ones, and development plans. Ensure workload distribution and adequate coverage across shifts/accounts. Drive engagement, accountability, and a high-performance culture within the QA team. 2. Quality Monitoring &...

Purpose of the job Responsible for participating in testing various applications, systems, and products developed with different technologies, developing test scenarios and test cases, executing test cases and reporting bugs, and verifying that the system is built as per the requirements. Also, responsible of coaching new and junior team members and...