mashreq

• Investigate complaints thoroughly , gather relevant information and analyze • Provide timely and accurate responses to customer inquiries and complaints. • Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers • To develop and maintain optimum level of service quality with external...

DescriptionDetailed JD attached.  To deliver and maintain IT-applications and –services in order to realize the Mashreq strategy in the field of information technology. Engineers in this job category work in an agile way, in squads to deliver short-cycle full-fledged IT products. Develops conceptual models for problem areas and applies these...

Detailed JD attached. To deliver and maintain IT-applications and –services in order to realize the Mashreq strategy in the field of information technology. Engineers in this job category work in an agile way, in squads to deliver short-cycle full-fledged IT products. • Develops conceptual models for problem areas and applies these effectively •...

Administration: Leads the administration of SOAR (Security Orchestration and Response solution) solutions within the Cyber Defense Center, enhancing the efficiency and effectiveness of an organization’s security operations through the use of automation and orchestration. This role involves working closely with the security operations team to develop...

Manage cash transactions through Tener counters at the new branch model. Minimize customer attrition and reduce liability & service application rejections. Customer acquisition through sales to walk-ins Take ownership Of customer complaints and take them to resolution. Introduce & educate Customers on the use of Bank alternative Channels & new digital...

Key Result Areas • Manage cash transactions through Teller counters at the new branch model. • Strive towards managing customer expectation for each interaction. • Minimize customer attrition and reduce liability & service application rejections. • Customer acquisition through sales to walk-ins • Take ownership of customer complaints and take...

The Technology Procurement- Senior Officer (Grade I +) will manage end-to-end sourcing and commercial activities for high value technology requirements, including IT hardware, software, cloud services, technology consulting and fintech solutions. The role involves close collaboration with Technology, Cybersecurity, Architecture, Legal, Finance and Risk teams...

Key Result Area Centralized Account Management • Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction. • Review account opening forms and other relevant documents...

To lead the Bank's Information Security governance, risk management, cyber resilience governance, and strategic security initiatives by establishing effective governance frameworks, managing cyber risks, monitoring security performance, and ensuring alignment between cybersecurity objectives and business priorities.

Review all USD trade payments for the required documents and screen all the listed names/entities and counties against sanction hits in accordance with compliance with the agreed turnaround time and operating procedures.

To manage efficiently a team of Counter Service Specialist and handle effectively the Branch counters area in a risk free and customer friendly manner.Ensure adherence by counter staff to policies & processes whilst striving to minimize Operational losses. • Ensure all cash counter and SSR counter transactions are processed accurately and swiftly and in...

DescriptionThe Technology Procurement- Senior Officer (Grade I +) will manage end-to-end sourcing and commercial activities for high value technology requirements, including IT hardware, software, cloud services, technology consulting and fintech solutions. The role involves close collaboration with Technology, Cybersecurity, Architecture, Legal, Finance and...

DescriptionKey Result AreasManage cash transactions through  Teller counters at the new branch model.Strive towards managing customer expectation for each interaction.Minimize customer attrition and reduce liability & service application rejections.Customer acquisition through sales to walk-ins Take ownership of customer complaints and take them to...

DescriptionAdministration:Leads the administration of SOAR (Security Orchestration and Response solution) solutions within the Cyber Defense Center, enhancing the efficiency and effectiveness of an organization’s security operations through the use of automation and orchestration.  This role involves working closely with the security operations team to...

Description Manage cash transactions through Tener counters at the new branch model. Minimize customer attrition and reduce liability & service application rejections. Customer acquisition through sales to walk-ins Take ownership Of customer complaints and take them to resolution. Introduce & educate Customers on the use of Bank alternative Channels & new...

DescriptionTo lead the Bank's Information Security governance, risk management, cyber resilience governance, and strategic security initiatives by establishing effective governance frameworks, managing cyber risks, monitoring security performance, and ensuring alignment between cybersecurity objectives and business priorities.

Description Key Result Area Centralized Account Management Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction. Review account opening forms and other relevant...

DescriptionTo manage efficiently a team of Counter Service Specialist and handle effectively the Branch counters area in a risk free and customer friendly manner.Ensure adherence by counter staff to policies & processes whilst striving to minimize Operational losses.  Ensure all cash counter and SSR counter transactions are processed accurately and swiftly...

DescriptionReview all USD trade payments for the required documents and screen all the listed names/entities and counties against sanction hits in accordance with compliance with the agreed turnaround time and operating procedures.

Required Experience: • 1–3 years of experience in Customer Service, Partner Support, Insurance Operations, Call Centre, Broker Servicing, or Financial Services. • Exposure to insurance products, policy servicing, renewals, and intermediary servicing is preferred. • Experience working with CRM platforms and customer service systems. • Strong verbal...