mashreq

DescriptionManagement: To Strategize, develop and implement Data Protection Controls in coordination with stakeholders across the Organization globally. To ensure compliance of the Organization with the defined policy & framework with a data driven approach   Execution To ensure that the protection operations are executed effectively in a timely manner...

DescriptionAssist in driving the financial inclusion agenda for Mashreq Egypt Responsible as a focal point between Mashreq and CBE to fulfill all required mandates by regulatorPresent all FI reporting in timely manner to CBEFI acqusition activities for Neo Segments in line with the financial inclusion events mandates Laise with stakeholders for all FI...

DescriptionJob Purpose:The Learning and Development function within ICOD of Mashreq is poised for significant initiatives and impact which contribute to the success of the bank. To contribute towards an innovative, and out-of-the-box Learning & Development department that complements people’s journey at Mashreq.Purpose involves:•    To Partner and...

DescriptionAs a Network Engineer, you will be an integral part of Mashreq's Network Services team, responsible for the administration and management of our network infrastructure. Your duties will encompass a range of tasks, including system administration, documentation, performance tuning, and troubleshooting. Your primary focus will be to enable seamless...

• Investigate complaints thoroughly , gather relevant information and analyze • Provide timely and accurate responses to customer inquiries and complaints. • Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers • To develop and maintain optimum level of service quality with external...

DescriptionWe are seeking an experienced and passionate leader to manage our Contact Centre in the CXC - RBG - Direct Banking Centre-Egypt COE department. As the Manager, you will be responsible for driving customer experience excellence and leading a dedicated team. This role offers an opportunity to make a significant impact on our customer service...

DescriptionThe incumbent is responsible for managing the end-to-end processing of all outward and inward processing including PO, DD, UAEDDS, Standing instruction and utility payments for UAE .Lead, mentor and manage the remittance operations team to achieve operational excellence.Develop and implement strategies to optimize payment processes and...

DescriptionTo support all Mashreq Egypt existing Technology applications, support business by implementing the new applications & develop in-house solutionsResponsibilities include implementation, project management and delivering unique service by providing high quality of support. Provide thought leadership in core, digital and channels technology and...

DescriptionJob Title: Ops Risk ManagerJob Purpose :The Risk and Control Self-Assessment (RCSA) Manager is a critical member of Mashreq Bank’s Operational Risk Management Team.The purpose of this role is to manage the RCSA Program, including the people, processes, and infrastructure. This individual will focus on enhancing the RCSA Program and Operational...

DescriptionTo support all Mashreq Egypt existing Technology applications, support business by implementing the new applications & develop in-house solutionsResponsibilities include implementation, project management and delivering unique service by providing high quality of support. Provide thought leadership in core, digital and channels technology and...

DescriptionMaintain adequate and effective controls across Mashreq Bank Branches to 100% double checking of cases for more than particular amount (as agreed) for all products.Reviewing the cases to ensure that all product parameters and policy criteria are met.Ensuring that all financial transactions are made on approved documents to complete the...

Job Purpose: • Conduct full functional and UI/UX testing across all SuperApp modules. • Validate purchase flows, financial transactions, and marketplace operations. • Coordinate with external merchants, payment providers, and internal IT teams for issue resolution. • Monitor app KPIs, reporting issues, and preparing insight-driven reports. •...

DescriptionMashreq is seeking an experienced and strategic Head of Information Security International to lead and oversee information security operations across its international network, including the USA, Egypt, Qatar, Bahrain, Kuwait, Pakistan, India, the United Kingdom, and Hong Kong. This role is responsible for ensuring alignment between regional...

Description1Job TitleProject Manager DepartmentAdmin. – Corporate Affairs Direct SupervisorEgypt Head of Projects & FacilityJob Number 2Job Purpose Provide the required quality services related to construction of new buildings, support the Engineering Unit for new fit out works / renovation works, opting towards obtaining best prices, minimizing cost...

DescriptionInvestigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints.Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customersTo develop and maintain optimum level of service quality with external and...

DescriptionJob Purpose: Core purpose of this role is to conduct comprehensive 2nd line review of the high risk KYC referrals and dispositioning of name screening referrals for low and medium risk accounts that cannot be discounted by first line of defense, to provide assurance that key compliance risks are identified and properly assessed and mitigated so...

DescriptionJob Description The role is to act as the primary point of contact for corporate banking clients for their enquiries, service requests, and complaints.They are expected to comprehend client requirements, tog all such requirements within the CRM, and always strive for first point resolution (FPR) by resolving the request...

Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effective support to enhance customer satisfaction and loyalty. • Troubleshoot and resolve queries efficiently over chat. • Ensure timely...

Core functional mandate focus on conducting second line of defense compliance review of high risk corporate KYC and name screening referrals and ensuring compliance with the Bank’s KYC Standards and regulatory requirements while reviewing high risk KYCs within the agreed SLA TAT and coordinate with other centralized compliance verticals such as AML or...

• Responsible to lead, develop and motivate the liabilities RM, RO, ARM teams, including performance assessment and appraisal. • Achieve set targets - for himself and his team- as well as aimed service levels. • Ensure cost efficiency / profitability. • Guide liabilities teams to develop fruitful long lasting relations with existing clients as...