عمليات بحث ذات صلة

DescriptionDetailed JD attached.  To deliver and maintain IT-applications and –services in order to realize the Mashreq strategy in the field of information technology. Engineers in this job category work in an agile way, in squads to deliver short-cycle full-fledged IT products. Develops conceptual models for problem areas and applies these...

DescriptionAdministration:Leads the administration of SOAR (Security Orchestration and Response solution) solutions within the Cyber Defense Center, enhancing the efficiency and effectiveness of an organization’s security operations through the use of automation and orchestration.  This role involves working closely with the security operations team to...

Description Key Result Area Centralized Account Management Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction. Review account opening forms and other relevant...

DescriptionReview all USD trade payments for the required documents and screen all the listed names/entities and counties against sanction hits in accordance with compliance with the agreed turnaround time and operating procedures.

DescriptionInterpret domestic and international sanctions (UAE, US, UK, EU, UN etc.) and maintain sufficient awareness and knowledge of Sanctions that impact the bank and/or its branches or subsidiaries. Conduct investigation of complex and high-risk Sanctions alerts as per the regulatory requirements and in accordance with internal Compliance policies and...

DescriptionThe Technology Procurement- Senior Officer (Grade I +) will manage end-to-end sourcing and commercial activities for high value technology requirements, including IT hardware, software, cloud services, technology consulting and fintech solutions. The role involves close collaboration with Technology, Cybersecurity, Architecture, Legal, Finance and...

DescriptionKey Result AreasManage cash transactions through  Teller counters at the new branch model.Strive towards managing customer expectation for each interaction.Minimize customer attrition and reduce liability & service application rejections.Customer acquisition through sales to walk-ins Take ownership of customer complaints and take them to...

Description Manage cash transactions through Tener counters at the new branch model. Minimize customer attrition and reduce liability & service application rejections. Customer acquisition through sales to walk-ins Take ownership Of customer complaints and take them to resolution. Introduce & educate Customers on the use of Bank alternative Channels & new...

DescriptionTo lead the Bank's Information Security governance, risk management, cyber resilience governance, and strategic security initiatives by establishing effective governance frameworks, managing cyber risks, monitoring security performance, and ensuring alignment between cybersecurity objectives and business priorities.

DescriptionTo manage efficiently a team of Counter Service Specialist and handle effectively the Branch counters area in a risk free and customer friendly manner.Ensure adherence by counter staff to policies & processes whilst striving to minimize Operational losses.  Ensure all cash counter and SSR counter transactions are processed accurately and swiftly...

Required Experience: • 1–3 years of experience in Customer Service, Partner Support, Insurance Operations, Call Centre, Broker Servicing, or Financial Services. • Exposure to insurance products, policy servicing, renewals, and intermediary servicing is preferred. • Experience working with CRM platforms and customer service systems. • Strong verbal...

Required Experience • Minimum 2 years of experience in Collections, Accounts Receivable, Credit Control, or Finance Operations within the insurance or financial services sector. • Experience handling complex broker, corporate, or high-value client accounts. • Strong understanding of receivables management, reconciliations, and collection processes. •...

DescriptionTo Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts. Promote the payment / collection solutions as deemed suitable to the clients’ business model.Approach new customers through existing leads, referrals, cold calling etc....

DescriptionInteract with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards...

DescriptionJob PurposeManage and grow a portfolio of corporate clients by delivering tailored banking solutions, deepening relationships, and driving sustainable revenue across lending, CASA, trade finance, and treasury products while maintaining strong credit quality and compliance standards. Key ResponsibilitiesRelationship ManagementAct as the primary...

DescriptionInteract with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards...

DescriptionJob PurposeResponsible for the effective and efficient delivery of Information technology across the organization. This involves the underlying platform, network and communication services that support the applications and data used to provide information services. The information technology team leader also actively participates in operational...

DescriptionAs a Senior Manager in Service Management, you will lead the governance, optimization, and continuous improvement of ITIL processes, with a strong focus on Change Management and Service Transition. You will be responsible for driving process excellence by identifying improvement opportunities, overseeing technology change governance, and ensuring...

DescriptionSocial Media Customer ServicingMonitor customer interactions across assigned social media channels. Respond to customer comments, posts, messages, and inquiries in a timely and professional manner. Acknowledge customer interactions within defined response timelines. Maintain appropriate brand tone and social media etiquette in all customer...

Description Job PurposeTo provide needed support to the MB Egypt Dealing Room to allow the Head of Treasury to execute bank strategy in Trading, ALM, Sales and all treasury-related business in the country.Key Result AreasPrepare daily FX rates for customers.Prepare daily customer deposit rates.Prepare Money Management report for all currencies.Reconcile...