itil

This is a full-time, fully remote Job. Key Responsibilities • Helpdesk & Incident Management: Provide Tier 1 and Tier 2 technical support to end-users, resolving hardware, software, and network issues in accordance with ITIL best practices. • System & Application Support: Administer, troubleshoot, and support internal business applications and core IT...

Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelSenior AssociateJob Description & SummaryWe are seeking a skilled Cloud Support Engineer Product SME with expertise in managing L2/L3 support activities within an ITIL-aligned managed services framework. This role will be responsible for delivering advanced cloud...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelSenior AssociateJob Description & SummaryWe are seeking a skilled Cloud Support Engineer Product SME with expertise in managing L2/L3 support activities within an ITIL-aligned managed services framework. This role will be responsible for delivering advanced cloud...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a...

This is A full time Fully remote Job Key Responsibilities • Hands-On Field Support: Provide face-to-face, desk-side IT support for hardware, software, and peripheral devices (printers, scanners, AV equipment) across multiple offices or branches. • Windows & Hardware Management: Image, deploy, configure, and troubleshoot Windows 10/11 desktops, laptops,...

DescriptionThe Incident Manager is responsible for overseeing the end-to-end management of incidents impacting cloud and infrastructure services, including AWS, Azure, and OCI environments. This role ensures rapid restoration of services, effective communication with stakeholders, and continuous improvement through post-incident analysis.Responsibilities:Own...

Job Summary: The Onsite Engineer is responsible for maintaining and supporting the local IT environment, managing ticket queues, providing 2nd/3rd line technical support, and ensuring system performance, security, and compliance with corporate standards such as SOX, ISO, and PCI. Acting as the key onsite IT contact, the role supports day-to-day...

About this Position This position focuses on leading the design, implementation, and operations of enterprise Compute and Storage infrastructure platforms. It requires deep expertise across virtualization, storage systems, container platforms, and hybrid cloud environments, with a strong focus on reliability, scalability, performance, and automation. What...

Job Summary We are looking for a Senior Database Administrator to ensure the availability, stability, security, and performance of database platforms in a large-scale enterprise environment. The role will provide L2/L3 support, handle technical escalations, lead database support activities, and ensure compliance with security, audit, and SLA...

About this Position This position focuses on leading the design, implementation, and operations of enterprise Compute and Storage infrastructure platforms. It requires deep expertise across virtualization, storage systems, container platforms, and hybrid cloud environments, with a strong focus on reliability, scalability, performance, and automation. ...

  Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory...

Line of ServiceInternal Firm ServicesIndustry/SectorTechnologySpecialismIFS - Internal Firm Services - OtherManagement LevelSenior AssociateJob Description & SummaryAs a Process Quality & Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality...

Role Purpose: The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity,...

System Monitoring: Implement and manage monitoring solutions to ensure the continuous availability and performance of IT systems. Incident Management: Identify, diagnose, and resolve IT incidents to minimize downtime and impact on business operations.Performance Analysis: Analyze system performance data to identify trends, potential issues, and areas for...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWe are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL...

IT Application Project Lead Location: Cairo, Egypt Employment Type: Full-time Number of Positions: 1 Job Type: External Lead IT Projects That Power Egypt's High-Speed Railway Be part of a landmark project that is transforming transportation in Egypt. DB-El Sewedy Rail Operation Egypt (DBEE) is looking for an IT Application Project Lead to join its...

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year...

**About The Role:** The purpose of this role is to ensure the stability, security, and optimal performance of the organization’s end-user computing infrastructure. The position is responsible for maintaining and supporting hardware, software, network connectivity, and Microsoft environments to enable seamless business operations. The role also involves...