genesys

Job Title: Genesys Engineer Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses enhance their customer interactions and improve their overall customer experience. Our team of experts is dedicated to delivering exceptional results and...

We're looking for an experienced *Genesys Cloud CX Specialist* (5–7 years) with strong *vendor or system integrator background* to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units. You'll lead the architecture, build IVR and routing...

What will you do?Team Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations, regular one-on-one discussions, coaching sessions, and develop individual...

IntroductionThe Continental Schhol of Cairo, Egypt,  is seeking an enthusiastic, qualified and experienced Early Years Foundation Stage (EYFS) Teacher to join our international school in Cairo for the academic year 2026/2027. This is an excellent opportunity for a passionate early-years educator who enjoys creating a warm, stimulating and well-structured...

  At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.  As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CcaaS team.  This is your chance to be part of a dynamic, forward-thinking team working on...

Job Title Sr. Analyst WFM Planning ( Planner ) • 1 YEAR as Scheduler is a MUST • Analyse information to develop Short- and Long-Term Forecasts for multiple clients. • Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition. • Lead Staffing Calls to discuss Staff Plan with...

Job Overview: Delivering professional, accurate, and timely customer support via inbound and outbound calls. The role serves as the first point of contact for customers seeking assistance with products, services, application status, or issue resolution and ensures high levels of customer satisfaction through efficient call handling, proper documentation, and...

About the role IST Networks' Professional Services team builds the conversational AI experiences that sit on top of enterprise CX platforms. As a Conversational AI Engineer, you will own end-to-end delivery of voicebots and chatbots across platforms including Kore.ai, Genesys Cloud, Sprinklr, and Cognigy — engaging directly with clients to...

About the Company CX solutions remain commercially competitive in the Saudi technology market, with strong knowledge of Saudi technology market pricing, competitor offerings and market behavior, and understanding of leading Saudi CX competitors and their positioning, including 2P, SmartLink, Ithraa and similar market players. About the Role Lead CX...

Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent,...

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel,...

DescriptionAbout Octopus by RTGOctopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our...

About Us Daftra - دفترة is a leading cloud-based SaaS provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices. At Daftra, we simplify business operations by...

The Xperince1st Senior Project Manager is central to delivering successful Salesforce projects and results to our external clients. You will manage our internal project team members to drive Xperince1st’s client projects forward to a successful Go Live. Our Senior Project Managers also play a crucial role in defining, implementing, and enforcing Project...

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismAdvisory - OtherManagement LevelAssociateJob Description & SummaryWe are seeking to recruit AWS Cloud Engineer to join our team inCairo. PwC is looking for passionate AWS Cognitive Customer Experience Engineers to join our Cloud practice. You will help drive innovation, build differentiated...

Experience: 3–6 Years Level: Mid-Level About the Role: We are looking for a Dynamics 365 Functional Consultant to join our team and support the design, configuration, and implementation of modern Customer Service and Contact Center as a Service (CCaaS) solutions. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Customer...

DescriptionAbout Octopus by RTGOctopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our...

Please find the below information and now currently it's an open budget for below skills: Therefore, request you to share the high-quality profiles which should strongly match the JD. Please share 1st set of profiles on below skills by today/tomorrow and then keep on adding more profiles till further update. Working location - Cairo Smart Village ...

Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent,...

" X-GENESIS is Hiring | Canadian Telesales Account Join our international sales team! ✅ B2+ English ✅ Strong Communication & Sales Skills ✅ Graduates & Undergraduates Welcome 15K NET + 5K KPI + CAD Spiffs Quarterly Incentives & Profit Sharing 4:00 PM – 1:00 AM Zahraa El Maadi (On-site) Remote Opportunity After 3 Months Apply now & join...