customer service manager

The Customer Services Manager is responsible for delivering exceptional customer experiences by overseeing order processing, customer relationships, and service delivery. This role supports the company’s commitment to sustainability, operational efficiency, and customer loyalty by ensuring timely order fulfillment and aligning service objectives with the...

Role Profile: Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans. Build a healthy relationship between the contact center and external/internal customers. The below Key Performance Areas include but are not...

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints

Medical Customer Service Specialist – Voice Job Summary As a Medical Customer Service Specialist, you will be responsible for assisting members and customers with inquiries related to healthcare services, insurance coverage, benefits, claims, providers, and medical-related processes. You will provide professional and empathetic support while ensuring...

Role Description This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of...

About Us Ship to Box is a fast-growing software development and high-technology company. We are featured on CNN, Yahoo Finance, Fox TV News, and the New York Times. Our platforms include FinTech (financial technology), e-commerce, shopping, shipping, and traveling. We are looking for Customer Service and Operations Specialists who are fluent in English,...

Job Description 💰 Earn up to 300,000 EGP annually, with opportunities to grow your income. 🏥 Get medical insurance worth up to 200,000 EGP annually. 🚌 Transportation is provided. 📚 Enjoy free access to hundreds of professional courses and learning opportunities. 📈 After your first 9 months, you'll have the chance to explore internal...

Job Description 💰 Earn up to 290,000 EGP annually, with opportunities to grow your income. 🏥 Get medical insurance worth up to 200,000 EGP annually. 🚌 Transportation is provided. 📚 Enjoy free access to hundreds of professional courses and learning opportunities. 📈 After your first 9 months, you'll have the chance to explore internal...

🚀 UDTN is expanding, and we're looking for talented Customer Service Representatives to join us! 📍 Location: Zahraa ElMaadi, Egypt REQUIREMENTS: • English level: C1 • Minimum 6 months of customer service or call center experience • 9 working hours, including a 1-hour break • Rotational shifts and weekends (full-time, office-based) •...

Company Description PrepHero is a UAE-based company focused on supporting healthy lifestyles through high-quality, goal-oriented meal plans. Working with nutritionists, chefs, and technology specialists, PrepHero offers freshly delivered, clean meals straight to customers’ doors. The company provides protein-enriched options, including beef, chicken,...

Job Description Orouba Misr Developments is looking for a Customer Service Engineer to join our team and support customers after unit handover, ensuring the quality of finishing works and customer satisfaction. Key Responsibilities * Communicate directly with customers to understand their needs and complaints regarding their units. * Inspect customer...

Position: Overseas English Customer Service Specialist 🇺🇸 📍 Location: Maadi Technology Park 💰 Salary: Up to 19,000 EGP net (16,000 basic + 3,000 KPIs) 🕒 Shifts: Rotational night shifts, between 3:00 PM and 3:00 AM Job Overview: You will provide customer support to North American customers through email, live chat, and ticketing systems,...

We’re Hiring | Customer Service Specialist At ElAbd Foods, we’re looking for a proactive and customer-focused Customer Service Specialist to join our team! If you’re passionate about customer satisfaction, problem-solving, and turning customer feedback into meaningful improvements, this could be the right opportunity for you. 🔹 Key...

Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: • Being responsible for...

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints

General Information Location Cairo Job ID 14095 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements We're looking for an English-speaking Customer Service Representative with a problem-solving mindset to join a community of customer service experts. Apply now and start something brilliant with...

Key Responsibilities Deliver new-hire (nesting) and ongoing training for voice, chat, and email customer service agents, covering product knowledge, systems, processes, and soft skills. Run classroom and virtual sessions that build communication, empathy, active listening, de-escalation, and first-contact resolution skills. Assess trainee readiness...

Company Description Teleperformance is a global leader in outsourced customer experience management, supporting organizations across diverse industries with multilingual, omnichannel service. The company focuses on creating efficient, high-quality interactions between clients and their customers, combining human expertise with advanced technology....

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Monitor and evaluate customer service interactions across chat, voice, and video chat platforms to ensure compliance with company standards and industry-specific policies. Conduct regular...