customer experience manager

DescriptionOwn the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners’ online platform, is responsive, convenient and up to expectations. Fuelling tech roadmap pipeline via customers’ feedback and ecom internal functions business requirements aiming for better experience,...

Connectalents, the leading recruitment and HR solutions company in MENA region, is seeking to hire Customer Experience Senior Manager in New Cairo, 5th Settlement, for Top-Tier Real Estate DeveloperJob Role:Managing the end-to-end customer journey post-sale,Ensuring a seamless experience from contract signing through property handover and after-sales...

Role Objectives: The Customer Experience Excellence Manager is responsible for driving continuous improvement across CX through automation and AI enablement, process optimization, customer journey improvement, and the Voice of Customer (VOC) program. The role provides centralized CX capabilities, tools, standards, and insights to support consistent and...

Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 23 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 11 branches across Nasr City, Heliopolis, Sheraton & New Cairo, serving thousands of loyal members every day. We’re currently looking for...

Description📢 We’re Hiring | Customer Experience Specialist Location: Field-based (Events & Patient Interaction)Limitless Care is looking for a Customer Experience Specialist to join our team and support our patient-focused programs.Role Overview: You will represent Limitless Care at events and patient touchpoints, engage directly with patients and...

Job Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role...

Job descriptionSahl is an exciting fintech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.  Being part of Sahl, we expect you to take ownership in what you do and help us solve complex...

Job DescriptionPosition Purpose :Our Customer excellence manager ensures that the customers of a company are satisfied. Their role is to provide superb customer support by leading and motivating the customer support team, and creating customer satisfaction goals. (Delivering World Class Customer Service)Supervisory Responsibilities:Oversee building, tracking...

Responsibilities:  Managing and executing customer bookings against space and equipment availability. Managing and executing documentation process. Managing and executing invoicing and BL Delivery. Completing required periodical reports. Cooperating with Sales counterpart for maximum customer retention and satisfaction. Meeting designated customer...

DescriptionAbout iSchooliSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a Customer Excellence Specialist who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.Job SummaryAs a Customer Excellence Specialist, you'll be responsible for making...

Job Description: Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy. Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation. Monitor 3PL shipment status and proactively...

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Descriptionmylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale...

Lead strategic customer engagement and serve as the primary point of contact for customer inquiries, complaints, escalations, and critical field issues, ensuring a high level of customer satisfaction and loyalty. - Manage customer issue validation, investigation, and escalation processes by coordinating with Manufacturing, Engineering, Supplier Quality,...

**_About Sanofi:_**: **We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of...

**Job Title: Customer Experience Partner - Alexandria** **Line Manager: Mohamed Radwan** **Location: Alexandria** **Grade: L1-2 - Contingent Worker** **_About Sanofi:_**: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and...

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development....

Job SummaryAre you ready to be our next Customer Experience Marketing Team Lead-Africa ! IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands,...

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**Job Title**:Customer Experience Partner - Immunology **Location**:Cairo, Egypt **_ About Sanofi:_** We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat...