Customer Service Agent

3 days ago


مصر, Egypt IRecycle Full time

**Job description**

**Responsibilities**
- Mainly you will be responsible to support our customers by adding data and main information needed to complete the customer’s accounts in our system which may include basic excel actions.
- Handle confirmation calls
- handle delivery distribution
- It is identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers

**Qualifications**
- University Degree in a relevant discipline.
- 0 to 1-year experience.
- Very Good in Arabic & English (Reading, Writing & Oral)
- Very good computer skills
- Basic Excel info

*

**Required competencies**
- Persuasive Speaking Skills
- Empathy....
- Adaptability....
- Ability to Use Positive Language....
- Clear Communication Skills....
- Self-Control
- Taking Responsibility
- Patience.


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