Customer Service Agent

2 days ago

مصر, Egypt Al Assema Hospital Full time

1.Be customer focused: have a genuine care for the people you're working with and working for 2.Be able to resolve customer complaints in a timely manner via phone, email, mail, or social media. 3.Have 1-2 years experience in a customer service environment 4.Be able to greet customers warmly and ascertain problems/reasons for calling 5.Be able to proactively reach out to customers to verify account information 6.Be able to assist with placements of orders, refunds, or exchanges
A customer service agent will act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. As a customer service agent you will be patient, empathetic and passionately communication. Customer service agents can put themselves in their customers shoes and adapt for them when necessary. Customer feedback is priceless and as a customer service agent you will be required to gather this information. Problem-solving should also come naturally to customer care specialist. You will be confident at troubleshooting and investigate if there is not enough information to resolve customer complations. We will operate at 1st call resolution policy. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of outbound calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools providing clear, full and accurate notes Meet personal/customer service team targets via review systems, calls and emails Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions met and customer satisfied Work on various client platforms to be able to meet SLAs across all clients Full understanding of the booking system and logístical requirements Keep records of customer interactions, process customer accounts and file documents Cover sales lines when required taking thorough details for agents to pick up Follow communication procedures, guidelines and policies Take the extra mile to engage customers Person Specifications Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively CRM use Microsoft Office proficient

  • Customer Service Agent

    2 days ago

    مصر, Egypt Marseilia Beach for Tourism Investment Full time

    Marseilia beach is hiring Customer Service Agent Marseilia Beach for Tourism Investment is responsible for managing the hotel chains of the group and hotel management of customers&units by offering safe investment services. And in order to guarantee the highest degree of comfort and concern, our services always include all customers’ needs of (furniture -...

  • Customer Service Agent

    1 week ago

    مصر, Egypt Nok Human Capital Full time

    Nok Human Capital is hiring " Customer Service agents " for different languages: - Attractive package - Excellent up to Fluent English level - Excellent up to Fluent Portuguese - Males and Females - 2 Days off - Locations: ( Salah Salem - Maadi ) **Salary**: E£10,000.00 - E£18,000.00 per month

  • Customer Service Agent

    4 days ago

    مصر, Egypt Teleperformance Full time

    Hiring customer service agents for one of the biggest real state companies. - **Salary**: EGP 6.250 ( Increase on Basic after 6 Months of Hiring ) - **Mixed account**: Arabic **AND** English ( **Voice** ) - **Free Transportation provided**: - **Paid training**: - **GRADS ONLY** **Rotational shifts** ( max 2 AM for females, after 11PM **door to door...

  • Customer Service Agent

    2 weeks ago

    مصر, Egypt Wisely Insure Full time

    Are you ready to dive into a world of excitement and influence people’s lives with your unique talents? We’re on the lookout for a dynamic and creative Customer Service Enthusiast to join our vibrant team. As a Customer Service Agent, you’ll be the maestro behind the curtain, weaving exceptional experiences for our treasured clients. Your charm and...

  • Customer Service Agents

    1 week ago

    مصر, Egypt Teleperformance Full time

    Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...

  • Senior Customer Sales

    1 week ago

    مصر, Egypt The Emirates Group Full time

    Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

  • Customer Service Agents

    2 weeks ago

    مصر, Egypt IDS Full time

    Call Center Agent ( Arabic Account ) - Location : Abbasia - Highly Graduated - Males And Females are eligible to apply - Shift 8h +1h Break - 2Days Off - Net Salary Started From 3500 Le **Job Types**: Full-time, Contract, Internship Pay: From E£4,600.00 per month

  • Customer Service

    4 days ago

    مصر, Egypt Amir Elbaz Full time

    The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...

  • Us Customer Service Agent

    2 weeks ago

    مصر, Egypt Teleperformance Full time

    _**Teleperformance Egypt is hiring US Customer Service Agents!**_ - **Do you think you are an Excellent, Fluent, or Native English speaker ?**_ - **B1+ / B2/ C1**_ - **GET THE HIGHEST NET SALARY IN THE MARKET!!**_ - _**Salary 8k EGP NET free tax and fees.**_ - _**Work from site ( Cairo, 5th settlement ).**_ - _**Rotational shifts (Morning, mid, night) (5th...

  • Senior Customer Service and Quality Assurance Agent

    1 week ago

    مصر, Egypt Ebdaa Digital Technology Full time

    We are hiring a Customer Service and Quality Assurance Agent **Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions...