People Experience and Operations Assistant Analyst
1 day ago
**Overview**
The HR Operations Associate - TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees inline with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
**Responsibilities**
**General**
- Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement. Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements. - Manage escalation and take ownership for ultimate issue resolution. - Ensure continuous and timely knowledge management platform update. Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.
**TM Activities**
- Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population. Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timlines with the BU. Provide monthly reports for designated stakeholders. Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets.
**Learning Activities**
- Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams. Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders. Manage learning provider relationships. Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
**Qualifications**
- 0-1 year of experience in Talent Management and Learning activation. HR Shared Services process and SLA management - Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interface
- Very good English language skills
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