Excellence Officer

4 hours ago


مصر, Egypt KAIZEN Asset Management Services Full time

Job summary, an Excellence Officer is expected to:

- Execute and lead a culture of service excellence at KAIZEN. - Lead organizational process improvement initiatives to drive excellence in the delivery of our services. - Attracts occupants by answering service questions, complaints; suggesting information about other services. - Process orders, prepare correspondences and fulfill customer needs to ensure occupant satisfaction.

Job Responsibility:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Communicate regularly with occupants to build and maintain a strong working relationship.
- Provide accurate, valid and complete information by using the right methods/tools
- Manage Customers’ enquiries received from all KAIZEN’s communication channels (WhatsApp / Phone Calls)
- Deal with all received inquiries that range from asking about KAIZEN’s general questions to Site/Project specific questions.
- Engage with Occupants on WhatsApp. Respond timely on WhatsApp messages.
- Raise tickets through Freshdesk and resolve these in a timely manner.
- Use appropriate / professional soft skills: listening, questioning and empathy skills to gather the relevant information from our clients.

**Requirements**:
**Requirements**:
Job Requirement:
1. Good Written and Communication Skills. 2. Organizational Skills. 3. Analytical Skills. 4. Problem Solving Skills. 5. Decision Making Skills. 6. Customer Service Oriented.



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