Lead Relationship Manager

**Duties**:

- Responsible for achieving the assigned target for himself & his subordinates (RM & Senior RM).
- Responsible for the service and development of the allocated Corporate Portfolio, acquiring new clients, conducting regular visits to clients, ensuring their requests are fulfilled accurately and in a timely manner.
- Monitor arising customer opportunities on a regular basis.
- Maintain relationships with complex and large corporate accounts to effectively promote the bank’s products (Deposits, E-Banking, Cards, Credit Facilities, etc.).
- Approach potential customers to establish relationships, meet current Corporate clients to understand & fulfill their needs, and handle customer complaints quickly and effectively.
- Fulfill all the corporate reports requested from the business line/ risk/ CBE.
- Review CBE reporting and its amendments.
- Develop new business ideas and action plans, ensuring efficient and effective services are provided to customers in all corporate areas.
- Set a periodical check on the set action plan per customer prepared by the RM / Senior RM to ensure that there is a proper follow-up & handling for the relationship with the credit clients.
- Represent the primary point of contact with corporate clients, maintaining the bank’s professional image so as to attain their optimum satisfaction level and handle all their complaints.
- Maintain and develop strong relationships with clients, allowing for a better understanding of their banking needs and enabling the generation of new business from referrals and the achievement of the portfolio targets.
- Possesses excellent knowledge of the bank’s products and services, enabling the identification of the client’s needs and the cross-selling of the appropriate banking products and services suited for the fulfillment of these needs.
- Present all products in order to ensure portfolio expansion while maintaining control of portfolio risk.
- Follow the implementation of the Preparation and handling of facilities and files systematically, including loan documentation, facilities’ securities, contracts, undertakings, historical data, supporting documents, IDs & investigation reports. Maintain an index of files for easy access.
- Review critical transactions and follow up on movement of accounts in coordination with Lead RM / CTL / Head of Corporate.
- Ensure the correct archiving of customer files and any supporting documents.
- Ensure the preservation of all original documentation of corporate credit facilities (agreements, covenants, contracts, promissory notes, etc.) on a regular basis at the facilities’ documentation custody Center of the bank.
- Maintain knowledge of the CBE rules and regulations governing corporate clients.
- Servicing assigned accounts with the objective of providing efficient customer service and maximizing the return on troubled assets through proactive servicing and timely coordination with another head office department.
- Ensure the regularity, utilization, and supervise the proper implementation of the credit facilities granted to the client, and offer new facilities.
- Identify deteriorating credit situation, lose monitor to client access, and escalate the issue by preparing early warning indicator sheets to the Lead RM, Corporate Team Leader, and Head of Corporate.
- Maintain synergy with the Corporate, SMEs, and Retail business lines as well as all Head Office departments.
- Evaluate various data to determine the creditworthiness of prospective clients and participate in the establishment and negotiation of credit terms.
- Manage the profitability of each account and ensure alignment with the bank’s commercial strategy and goals.
- Ensure a systematic approach to facilities handling, including preparing the credit Memos and following up with the Credit Hubs.
- Provide consultation and efficient solutions in order to mitigate the expected risk within the clients’ portfolios.
- Ensure the correct functioning and implementation of Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
- Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules, and Regulations, as well as International Standards.

**Requirements**:

- Bachelor’s degree in Business, Commerce, or Economics Credit Course from a reputable university.
- Minimum 6 Years of experience / background in customer relationship management
- Excellent communication, leadership skills.
- High analytical, observational, and problem-solving skills.
- Innovative, self-motivated, cooperative, creative, & proactive.
- Ability to manage different tasks and assignments in parallel and in a timely manner.
- Excellent command of English.

Pay: E£50,000.00 - E£90,000.00 per month